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H&M Sales Advisor - Sugarloaf Mills

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

  • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
  • Willingness to engage and have conversations with customers to provide excellent service
  • Guide customers through our fashion trends, stories & products in all areas of the store
  • Ability to effectively promote and sell our products to customers
  • Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  • Representing yourself and the H&M brand positively during all customer interactions
  • Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

  • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
  • Use your product & fashion knowledge to share relevant information to customers

Team & Development

  • Retain and share your service, fashion and store operations knowledge and skills with colleagues
  • Follow all procedures, routines, and legal requirements in all areas of the store
  • Give & receive feedback with your colleagues to learn, develop & support each other
  • Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

  • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
  • Operate fitting room and checkout areas according to best practice & processes
  • Contribute to a clean and tidy sales floor and back of house (including stockrooms)
  • Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
  • Ensure good stock levels with replenishment routines on sales floor
  • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
  • Support with opening and closing of the store
  • Following all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

Who You Are

  • As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
  • Motivated by giving customers a great experience.
  • You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
  • You should also enjoy working in a collaborative and dynamic environment.
  • You have sales experience working in a dynamic and collaborative environment that you can apply to your role
  • Experience working with customer service in fashion, retail or other service-related industries

Why You'll Love Working at H&M

  • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
  • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
  • You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
  • We are an inclusive company where you're encouraged to be yourself at work
  • You will have access to a large global talent community, where career growth and aspirations have no limits
  • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
  • You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Additional Information

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $12.00 per hour**

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Store Roles Assessment:

We want to inform you that we use automated decision-making for skill-based recruitment within some of our stores. This means that your responses will be evaluated and scored by an assessment tool that applies predefined criteria set by H&M Group.

The purpose of the assessment tool is to ensure a fair and objective assessment of your skills and suitability for the role. This is validated through strategic human oversight and has been audited according to New York legislation. You can read more about the result here. You’ll be able to provide feedback after the assessment and you always have the opportunity to ask questions.

If you have any difficulties or concerns with the current assessment method, you can request for an alternative method of assessment. Please contact us at [email protected] as soon as possible to discuss your options. We’ll try our best to meet your needs.

Average salary estimate

$24960 / YEARLY (est.)
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$24960K
$24960K

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What You Should Know About H&M Sales Advisor - Sugarloaf Mills, H&M Group

Join the H&M team as a Sales Advisor at our Sugarloaf Mills store, where fashion meets fantastic customer service! In this dynamic role, you’ll immerse yourself in the world of retail, helping customers find their perfect looks and providing top-notch assistance throughout their shopping experience. Your passion for fashion will shine as you engage with customers, guiding them through our latest trends and product offerings while promoting our sustainability initiatives. Each day promises a blend of responsibilities, from customer interactions and managing fitting rooms to restocking and maintaining visual displays. You’ll collaborate closely with your teammates to ensure that our store remains tidy and inviting. Whether you're deep in conversation with a customer about their favorite items or discovering new ways to enhance sales, your positive attitude and creativity will be key. H&M is not just a workplace; it’s a community that values diversity and promotes personal growth. So, if you’re ready to bring your flair for fashion and love for customer service to H&M, we can’t wait to meet you! Get ready to make a real impact in a supportive and fun environment where you can express your style and contribute to our success.

Frequently Asked Questions (FAQs) for H&M Sales Advisor - Sugarloaf Mills Role at H&M Group
What are the key responsibilities of a Sales Advisor at H&M Sugarloaf Mills?

As a Sales Advisor at H&M Sugarloaf Mills, your primary responsibilities include providing excellent customer service, guiding shoppers through the store, actively selling products, and ensuring a visually appealing sales floor. You will engage customers with your fashion knowledge, promote our loyalty app, and assist in maintaining stock levels and store organization to enhance the overall shopping experience.

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What qualifications do I need to become a Sales Advisor at H&M in Sugarloaf Mills?

To qualify for the Sales Advisor position at H&M Sugarloaf Mills, you should be passionate about fashion and motivated by delivering great customer experiences. Previous sales or customer service experience, especially in a retail or fashion environment, is beneficial. Strong communication skills, creativity, and a collaborative mindset are essential traits for success in this role.

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How does H&M support the training and development of Sales Advisors?

At H&M, we believe in continuous growth. As a Sales Advisor at Sugarloaf Mills, you'll have access to comprehensive onboarding and ongoing training programs. You’ll also have opportunities to share your knowledge with colleagues, thus fostering a collaborative learning environment, ensuring that you are well-prepared to excel and advance your career within the company.

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What is the work environment like for a Sales Advisor at H&M Sugarloaf Mills?

The work environment at H&M Sugarloaf Mills is dynamic, collaborative, and supportive. As a Sales Advisor, you will be part of a energetic team that values creativity, inclusiveness, and diversity. Each day brings new challenges and opportunities as you engage with customers, collaborate with colleagues, and contribute to a positive shopping atmosphere.

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What benefits do Sales Advisors receive at H&M Sugarloaf Mills?

Sales Advisors at H&M Sugarloaf Mills enjoy a range of attractive benefits. These include a competitive hourly wage, employee discounts across H&M Group brands, access to comprehensive health and wellness programs, and a supportive work culture that encourages balance and personal growth. Additional perks may vary based on your employment type and location.

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Common Interview Questions for H&M Sales Advisor - Sugarloaf Mills
How would you describe your approach to customer service as a Sales Advisor at H&M?

In my approach to customer service at H&M, I prioritize creating a welcoming atmosphere. I believe in actively listening to customers' needs and using my product knowledge to provide tailored assistance, ensuring they feel valued and satisfied during their shopping experience.

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Can you give an example of how you handled a difficult customer situation in your previous role?

In dealing with a difficult customer, I remained calm and empathetic. I actively listened to their concerns, reassured them, and worked collaboratively to resolve the issue, turning a negative experience into a positive one while ensuring that they felt heard and appreciated.

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What do you think is the most important quality for a Sales Advisor and why?

The most important quality for a Sales Advisor is a passion for helping others. This fuels the motivation to provide excellent service, engage genuinely with customers, and go the extra mile to ensure their satisfaction, ultimately leading to a positive shopping experience.

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How do you stay informed about the latest fashion trends?

I stay informed about the latest fashion trends by following fashion blogs, subscribing to style magazines, and keeping an eye on social media influencers. Additionally, I often visit stores to see new arrivals and observe how they are styled, which helps me engage meaningfully with customers.

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Describe a time you worked as part of a team to achieve a goal.

While working in retail, I was part of a team focused on achieving a sales target for a promotional event. We coordinated our efforts, shared responsibilities, provided each other with feedback, and successfully exceeded our sales goal by effectively engaging customers and showcasing our products.

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How would you approach promoting H&M's sustainability initiatives to customers?

I would educate myself on the specifics of H&M's sustainability initiatives and use that knowledge during customer interactions. For instance, I’d highlight eco-friendly products and the importance of sustainable fashion choices, ensuring customers understand how their purchases can positively impact the environment.

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What strategies would you employ to meet sales targets?

To meet sales targets, I would engage customers with enthusiasm and showcase relevant products tailored to their tastes. Additionally, I would utilize upselling techniques and promote H&M's membership programs, ensuring I’m knowledgeable about current promotions and merchandise.

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How do you handle constructive criticism from your colleagues?

I view constructive criticism as an opportunity for growth. I listen attentively to feedback, reflect on it, and apply it to improve my performance. I also appreciate an open dialogue, so I encourage my colleagues to share their insights and suggestions.

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What steps do you take to ensure the sales floor remains organized and inviting?

To keep the sales floor organized and inviting, I consistently refresh displays, ensure products are restocked, and maintain cleanliness. I also follow set visual merchandising guidelines and take initiative during busy times to keep the area tidy and appealing to customers.

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Why do you want to work for H&M as a Sales Advisor?

I want to work for H&M as a Sales Advisor because I admire the brand's commitment to sustainability and inclusivity. I am passionate about fashion and eager to contribute to a team that fosters a positive shopping environment while promoting trends and creating customer experiences that resonate.

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Founded in 1947, H&M is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers, and children. The company is headquartered in Stockholm, Sweden.

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DATE POSTED
December 19, 2024

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