Manager of Professional Services

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

We’re looking for a high performing Manager of Professional Services to join our team.

The Position

We are seeking a strategic, results-oriented Manager of Professional Services to lead our Professional services team. In this role, you will be responsible for staffing and overseeing the Professional Services Team and are accountable to delivering a delightful customer experience while achieving time to value and revenue recognition goals. The ideal candidate will be a results oriented, experienced leader with a strong background in SaaS implementations and customer onboarding, capable of building and refining service delivery processes that enhance client satisfaction and fuel business growth.

• Lead, mentor, and grow a team of service delivery professionals, including project managers, implementation consultants, and customer success experts
• Foster a high-performance culture within the team, driving accountability, collaboration, and continuous development
• Oversee customer engagements, ensuring successful onboarding, smooth implementations, and ongoing customer satisfaction
• Serve as a strategic advisor to key clients, understanding their business objectives and aligning our software solutions to meet their needs
• Drive best practices in client communication and service excellence
• Develop, implement, and continuously improve service delivery methodologies and best practices for efficient and effective project execution
• Ensure delivery quality standards are consistently met and that customer projects are delivered on time and within scope
• Collaborate with Sr. Director of Services  to define and execute the professional services strategy, aligning it with overall company goals
• Identify and implement new service offerings, packages, and pricing models that increase client value and revenue opportunities
• Monitor and optimize key metrics related to service delivery, customer satisfaction, project timelines, and team utilization
• Establish and oversee tools, processes, and KPIs for effective project tracking and performance management
• Work closely with Sales, Product, and Customer Success teams to ensure seamless customer experiences and identify opportunities for process improvements
• Provide feedback to Product Management based on client interactions to inform product enhancements and address customer needs
• Maintain internal process documentation

• Strong people leadership skills with a history of building, developing, and retaining high-performing teams
• A minimum of 2+ years of software implementation/ training experience 
• Strong familiarity and skills with business software applications: e.g. Slack, Jira, Asana, Google Suite, etc. 
• Positive, proactive work attitude
• Exceptional project management skills, with the ability to prioritize and handle multiple client projects simultaneously
• Excellent communication, negotiation, and conflict resolution skills
• Proactive Problem Solver – You take initiative to find solutions, even when the answer isn't immediately clear, and are resourceful in seeking out the information you need
• Ability to interact effectively with a diverse group of customers and staff
• True customer centric mindset with patience for customers in a learning environment
• Ability to pick up on new software features quickly
• Reliable and punctual with a strong attention to detail
• Flexible attitude and ability to adjust standard work hours to support customers and colleagues in other timezones

• Experience working in Residential Management or PropTech

About HappyCo 

Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has 3.5M units on its platform and has captured more than 400 million photos. 

We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities!  

When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!

Our HappyCo Culture

HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page! 

We Offer:

- Work from anywhere supported by a flexible company culture

- Opportunity to work for one of the fastest growing technology companies in the PropTech industry

- Unlimited vacation time

- Generous paid parental leave

- Competitive and equitable pay, including stock options

- Monthly stipends to support Wellness and Home Office expenses

Find out more about our US Employee Benefits here!

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.