Client Service Specialist - job 1 of 2

Client Service Specialist – Contract – Nashville, TN – $19.95/hr - Weekend HoursThe final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.Our client is seeking a Client Service Specialist in Nashville, TN.Role DescriptionYou’ll be working in the Workplace Wealth team, answering inbound calls from our external participants. Accept and enter equity trade orders on behalf of the client, assist clients with website registration or navigation, provide equity compensation plan education about their specific awards, company processes and/or procedures associated with their account. Provide support and guidance with internal clients involving the maintenance of the Client's accounts associated with the Firm's investment products and providing estimated time frames for requests to be completed.• Answer inbound calls from our client participants• Educate clients on account services and capabilities• Have an understanding of Financial Services terminology• Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks• Have strong organizational skills, attention to detail, and excellent follow-up skills• Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiriesSkills & Requirements• Comfortable working one of the following schedules after training: Sat-Tues 4:00pm – 2:30am ET OR Fri-Tues 1:30pm – 10:00pm ET• Detail oriented (nothing gets past you)• Financial services/Banking/ Brokerage experience preferred• Exceptional phone conversation skills• Able to perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks• Strong organizational skills, attention to detail, and excellent follow-up skills• Ability to be self-motivated and succeed in a team atmosphere• Candidates must have flexibility in work schedule.• Superior customer-centric focus, with proven ability to thoroughly resolve customer• inquiries. Bachelor’s degree is preferred• Background in financial services• Four-year degree in related fieldBenefits/Other CompensationThis position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).Why Hays?You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.Nervous about an upcoming interview? Unsure how to write a new resume?Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.Drug testing may be required; please contact a recruiter for more information.