Patient Collections Account Specialist

Description As a Collections Specialist | Patient Account Representative you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area... Duties and Responsibilities: • Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone. • Identify problem accounts and escalate as appropriate. • Update the patient account record to identify actions taken on the account. • Work with patients and guarantors to secure payment on outstanding account balances. • Maintain minimum production standards. • Achieve passing quality review scores per unit requirements. • Produce acceptable unit collection volumes. • Work within company attendance guidelines. • Provide excellent customer service. • Work with other team members and management in a professional manner. Schedule: Full-time position that requires 1 mid / evening shift per week on a Monday, Tuesday, Wednesday or Thursday 11am- 8pm CST & also 1 Saturday morning shift per month 9am-1pm CST. Location: Work from Home; must live within an HCA Hospital market area. Qualifications • High School Graduate or GED preferred • Previous Call Center experience preferred • Minimum one-year related experience preferred, preferably in healthcare. • Experience with collections in healthcare revenue space is preferred. • This is a work from home position that requires high-speed internet with 25 MB • Download and 6 MB Upload. Wifi is not permitted. • Ability to work uninterrupted for shift (not including breaks/lunch) • BILINGUAL is not required, but a plus Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. • Free counseling services and resources for emotional, physical and financial wellbeing • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) • Employee Stock Purchase Plan with 10% off HCA Healthcare stock • Family support through fertility and family building benefits with Progyny and adoption assistance. • Referral services for child, elder and pet care, home and auto repair, event planning and more • Consumer discounts through Abenity and Consumer Discounts • Retirement readiness, rollover assistance services and preferred banking partnerships • Education assistance (tuition, student loan, certification support, dependent scholarships) • Colleague recognition program • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Be a part of an organization that invests in you! We are reviewing applications for our Virtual Medical Collections Specialist opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status