Head Of Analytics (US, Mexico)

The Opportunity

We are a digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, and many others to provide more secure and delightful experiences to their customers. Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more. We’re in the process of rapidly scaling our close-knit team and we’re looking for leaders who are curious, driven, and excited by ownership!

Responsibilities

• Led cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide key product and configuration decisions regarding the best approaches to meet our customers’ conversion and security objectives when they use our platforms.
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards, and performance metrics support that support key business decisions particularly focused on the analysis and understanding of our customers' use of our products.
• Oversee the design and delivery of reports and insights that analyze the key metrics for the Customer Success function.
• Recruit, train, develop and supervise analyst-level employees.
• Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.
• Manage and optimize processes for data intake, validation, mining, and engineering as well as modeling, visualization, and communication deliverables.
• Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing, and product teams.
• Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc.
• Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
• Anticipate future demands of initiatives related to people, technology, budget, and business within your department and design/implement solutions to meet these needs.
• Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders.
• Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.

Requirements

• Strong programming skills with programming languages like Python and querying languages like T-SQL,
• Experience with data visualization tools is a must: Tableau
• Experience in RedShift and Athena
• Experience with Excel, Word, and PowerPoint.
• Strong project reporting skills, with a focus on interdepartmental communication
• Open to learn, develop, change, experiment, and have fun!

Benefits & Perks

• Competitive salary and equity
• Open vacation policy
• Flexible working hours
• Learn the basics of a new language from your colleagues. We’re a multi-cultural team so you can choose from Spanish, Hebrew, Russian, Hindi, Norwegian, Serbian, or Romanian)
• Working as part of a global business with a diverse team
• Opportunity to grow from the ground up with an early-stage start-up with sound funding
• Working closely with passionate, brilliant, and supportive team members

Our Culture

Values matter! We share a set of core values and want to hear from you if you believe in:

• Customer-centric and impactful products
• Working as part of a bright, passionate, and diverse team
• Simplicity
• Quality
• Bias for action
• Integrity
• Empathy
• Courage

Please note - our commitment to keeping our workforce safe and healthy is of utmost importance. We are working remotely for the time being and have switched to an entirely virtual recruitment process. All of our new recruits will be onboarded safely and are provided with all the tools to work effectively from home!

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.