Head of Global IT Support

Job Overview:

The Global Head of IT Support will be responsible for managing the company's IT support function, ensuring the technology experience of employees across the organization is seamless. You will report to the Senior Director of IT and will be responsible for hiring and managing regional managers, budget planning, scaling the IT support team, and leading and mentoring the team. Develop and implement best practices and stay up-to-date with the latest trends and best practices in IT support. All while delivering best in class End User Support to Flexport employees.

You will play a critical role in ensuring that Flexport IT support function is aligned with the company's overall goals and supports the seamless technology experience of employees across the organization. Everything from IT onboarding to AV and employees technology experience. The ideal candidate will be a hands-on leader with a proven track record of managing large-scale global IT support operations and will have the leadership skills necessary to manage expanding offices and global IT support managers.

Responsibilities:

• Lead the company's Global IT support function and ensure a seamless technology experience for employees across the organization.

• Develop and implement a strategic roadmap for IT support that aligns with the company's overall goals.

• Hire and manage regional IT support managers, providing leadership and guidance to ensure high performance.

• Develop and manage the IT support budget, ensuring that resources are allocated effectively to meet the company's needs.

• Scale the IT support team to support the company's growth and expansion.

• Ensure compliance with security and data protection policies and regulations.

• Identify areas for improvement in the IT support function and develop solutions to address them.

• Collaborate with other departments to ensure that IT support is aligned with the company's overall goals.

• Lead and mentor the IT support team to ensure that team members develop their skills and deliver high-quality service to employees.

• Develop and implement best practices for IT support operations, ensuring that the team delivers high-quality service to employees.

• Stay up-to-date with the latest trends and best practices in IT support, incorporating new technologies and approaches as appropriate.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• 12+ years of experience in IT support operations, with a proven track record of managing large-scale IT support functions.

• Excellent leadership skills with the ability to motivate and inspire a team of IT professionals.

• Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.

• Strategic thinker with the ability to balance short-term and long-term objectives.

• Strong project management skills with experience overseeing large-scale IT projects.

• Excellent problem-solving skills with the ability to troubleshoot complex technical issues.

• Strong customer focus with a commitment to providing high-quality service to employees.

• Experience managing budgets and allocating resources effectively.

• Ability to travel 30% to oversee IT support operations in global offices.

#LI-Hybrid

About Flexport:

At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make it easy and accessible for everyone. We're shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we're experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?

Don't be! Our mission is to make global trade easy for everyone. That's why it's important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That's why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

To learn more about what our tech teams have been up to, head to the Engineering Blog.