Affiliate and Banner Program Manager
Description
Join Our Team!
Helm is looking for a highly motivated and detail-oriented Affiliate & Banner Program Manager to help drive the success of Stellantis' expanding garage network. In this key role, you'll manage a wide network of independent repair garages, ensuring high performance, service excellence, and strong partner relationships.
If you're passionate about the automotive aftermarket, have a knack for operational coordination, and enjoy building impactful partnerships, this is your opportunity to grow with a dynamic and globally connected team.
Key Responsibilities
Garage Network Management
- Oversee and support a network of partner garages, ensuring alignment with company standards and performance objectives.
- Build and maintain strong relationships with garage partners to foster long-term collaboration.
- Organize training sessions, technical workshops, and support initiatives to drive partner performance.
- Continuously monitor and optimize garage operations to improve service quality and efficiency.
Strategic Network Growth
- Assist in crafting strategies to expand and strengthen the North American garage network.
- Identify and onboard high-quality garage partners that meet company criteria.
- Analyze market dynamics and competitor activity to inform strategic decisions.
Performance Tracking & Quality Assurance
- Monitor key performance indicators (KPIs) related to service, operations, and customer satisfaction.
- Drive corrective actions when needed and ensure full compliance with legal, safety, and quality standards.
Cross-Team Collaboration
- Work closely with internal teams including sales, marketing, operations, and customer support.
- Serve as a key liaison, sharing insights and feedback to improve overall service delivery and network efficiency.
Reporting & Continuous Improvement
- Provide senior leadership with regular performance updates, analysis, and strategic recommendations.
- Use data-driven insights to enhance current processes and contribute to continuous improvement efforts.
Requirements
- Bachelor’s degree in business administration, Automotive Engineering, or a related field.
- 3+ years of experience in network or partner coordination—automotive aftermarket experience strongly preferred.
- Proven ability to manage external partnerships and drive operational success.
- Excellent communication, negotiation, and relationship-building skills.
- Strong organizational skills and the ability to juggle multiple priorities.
- Proficiency in Microsoft Office (Excel, Word, Teams, Outlook).
- Willingness to travel as needed.
Average salary estimate
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