Help Desk Agent

Job Description


Location: Bartlesville, OK 74003
Pay Rate: $20.00 per hour
If you are an experienced Help Desk Agent looking for a position with a leading company, Bartech can help! We are a leading staffing firm, and our clients include some of the nation’s biggest companies. Our client has a need for a Help Desk Agent. This is a contract position; however, it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Applicant must be eligible to work in the US for immediate opening. For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our end client.
Help Desk Agent
Job Responsibilities
Your specific duties as a Help Desk Agent will include:

• Responding to customer inquiries via phone, IM, online networks, and/or email, troubleshooting and resolving issues with credit card processing.
• Troubleshooting and Point-Of-Sale hardware, software and/or network connectivity issues.
• Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM).
• Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System.
• Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation.
• Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards.
• Maintain technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to the role.
• Supporting Marketer/Dealer requests regarding Phillips 66 extranet sites (Bizlink / Lubestream).

Help Desk Agent
Job Requirements
As a Help Desk Agent, you must represent our company well by being responsible, punctual, and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

• High School Diploma or GED equivalent
• Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, weekends, and holidays
• Marketing business insight
• Familiarity with EPOS equipment
• Demonstrated ability to effectively work within a team environment
• 1 or more years of Information Systems Help Desk / Support experience
• Knowledge of communication devices/methods such as Broadband, VSAT, and DSL
• Access to and knowledge of downstream systems which interface with the Credit Card System
• Intermediate knowledge of all Microsoft Office software applications
• Intermediate knowledge of computer, DSL and VSAT hardware
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to learn other software and web-based applications per the requirements of this role
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products
• Ability to write professional reports, business correspondence and procedure manuals
• Ability to effectively present detailed information and respond to questions from groups of managers, clients, and/or customers
• Excellent interpersonal and communication skills
• Looking for all shift schedules from day, evenings, weekends, and overnights.

Help Desk Agent
Benefits

As a Help Desk Agent with Bartech, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.
Available benefits for Help Desk Agent Position may include (but are not limited to):

• Exceptional medical, dental, and vision
• 401(k)

Make the most of your experience!
Apply now!
INDP661
Keywords: Help Desk. HelpDesk, IT Support