Help Desk Support III

Job Title: Help Desk Support III

Location: Austin, TX - Onsite from Day1

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require a Bachelor's degree and 8+ years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works with little to no supervision. Typically reports to a project leader or manager.