Help Desk Tier 1

The US Navy's Naval Information Warfare Center (NIWC), and Scientific Research Corporation (SRC) are teaming together to provide engineering support for a Development, Security, and Operations (DevSecOps) pipeline.

PRIMARY DUTIES & RESPONSIBILITIES:

• Performs customization and configuration of various development tools for Navy customers in an accredited AWS-IL4 environment
• Performs account and group administration tasks, and supports users in a Help Desk / Service Desk capacity in a DevOps environment
• Works in a highly collaborative environment that embraces Agile, Lean Startup, and pairing methodologies (e.g., Extreme Programming) using the Scrum framework
• Participates in team ceremonies including planning meetings, daily stand-ups, and retrospectives

• Experience with the Atlassian Tool Suite and other DevSecOps tools such as JFROGArtifactory, Jenkins, CodeDx, Coverity, etc.
• 1-2 years experience as a Linux System Administrator, Help Desk / Service Desk Technician, or IT Specialist optimizing systems in AWS cloud environments
• Meets DoD 8570.01-M Information Assurance requirements, including:
  • CompTIA Security+ certification
  • Linux OS certification or completion of Linux course from accreditedsource
• Genuine desire to work in an environment where innovation and continuous learning are fostered and rooted in the culture

• Experience and desire to perform Help Desk / Service Desk duties (e.g., on-boarding new team members to the organization, responding to customers for break-fix problems)
• Experience working in a highly collaborative environment that embraces Agile, Lean Startup, and pairing methodologies (e.g., Extreme Programming) using the Scrum framework
• Excellent customer service qualities and verbal communication skills
• Ability to research, troubleshoot, and self-teach new tools without direct supervision.
• Experience briefing and providing technical demonstrations to leadership
• Experience building system capabilities in short iterations that allow for accelerated user feedback and product delivery
• Bachelor's degree in Computer Science, Engineering, or Information Technology
• TS or TS/SCI clearance

SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL WITH TOP SECRET / SCI ELIGIBILITY