Help Desk Analyst

Company Overview

At Hexagon US Federal we provide cutting-edge technologies and a wide range of professional services to enable our customers to make smarter and faster operational decisions and improve mission effectiveness.

Hexagon US Federal is an independent subsidiary of Hexagon Corporation exclusively focused on bringing the broad range of Hexagon technologies to the US Federal government and its partners. 

A day in the life of a Help Desk Analyst:

As a Help Desk Analyst, you will be expected to become familiar with a variety of software applications and hardware layouts, to help trouble shoot and resolve incoming customer support tickets. 

This job is for you if you:

Can verbally communicate well with others; multi-task; learn new technologies and interact well with others. 

• Have previously worked as a Help Desk Analyst or has Public Safety Software experience
• Love resolving issues
• Have strong organizational skills
• Have the ability to prioritize actions
• Work well with others
• Have great customer service skills

• Bachelor's Degree + 4 years of applicable experience or equivalent applicable experience
• Candidate must be a US Citizen and be able to obtain a US Secret clearance.
• Customer support/help desk experience required or Public Safety Software experience.
• Familiarity with Computer Aided Dispatch systems or Public Safety Software a plus
• Experience with Microsoft operating systems. Windows 2016 Server and Windows 10 experience required.
• CompTIA Security+ certification required or must be obtained within 6 months of hire date.
• Must work well with others, be able to learn new technologies required.
• Exhibit excellent work ethics and verbal communications skills required.
• Ability to function independently with little supervision and guidance required.
• Availability to travel as needed to customer sites required.
• Ability to work directly with customers to gather required information to resolve issues
• Familiarity with Microsoft Office suite products required
• Experience with Microsoft SQL Server and/or Oracle preferred.
• Familiarity with relational database structure preferred.
• Must be able to work, days, evenings, nights and weekends to support a 24/7 help desk

Required Level of Security Clearance:  Ability to obtain Secret Clearance.

Security Clearance Statement: This position does not require a government security clearance, but you must be a US Citizen for consideration.

What we will provide in return:

·       Competitive health care plans with savings accounts

·       Dental and vision plans

·       401k with 100% company match up to 6%, with immediate vesting on company match

·       Life and disability insurance

·       Learning Management System with robust offerings

·       Tuition Reimbursement Program

·         Paid Time Off

·       13 paid holidays per year

·       Thrive Wellness Program

·       DE&I Committee with regular educational sessions and communications

·       Leadership Development Program with multiple learning options

At Hexagon US Federal, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We are pleased to offer a Diversity, Equity, & Inclusion Program: this employee-led program offers monthly speakers, newsletters, training, outreach and more as well as VALOR (Veterans and Allies: Leadership, Outreach, Resources): our veterans’ employee resource group.

We encourage applicants across any race, ethnicity, gender/gender expression, age, ability and more. If you need accommodations to make our process more accessible to you, please email us at hexusfed-hr@hexagonusfederal.com. We can’t wait to meet you!

Hexagon US Federal is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any protected category prohibited by local, state or federal laws.