HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking a highly motivated and skilled individual to add to our Technical Customer Care team as an Enablement Specialist supporting our Bloomington, MN call center. In this role, you will support our home health SaaS technical customer care organization by creating and delivering training programs that enhance the skill set and product knowledge of our technical support team, ensuring that they are fully equipped to provide exceptional service to our customers. This role involves both technical and customer service training to ensure support agents can efficiently address and resolve customer inquiries across all our channels (Phone, Chat and Case).
The candidate must be willing to commute to the Technical Customer Care office in Bloomington, MN. Ideal candidates will be bilingual in Spanish.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HHAeXchange is an equal opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
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Are you ready to take your passion for customer service and training to the next level? HHAeXchange, the leading technology platform for home and community-based care, is looking for a Technical Customer Care Enablement Specialist in Minneapolis, Minnesota. As part of our dedicated Technical Customer Care team, you’ll have the opportunity to enhance the skills and knowledge of our technical support agents. Every day, you will design and deliver engaging training modules that help our support teams tackle customer inquiries across phone, chat, and case channels. Your role will be pivotal in ensuring that our agents have the tools and insights needed to provide exceptional service to our clients in need. You will collaborate closely with cross-functional teams to create accurate and relevant training content and analyze performance metrics to identify opportunities for improvement. To thrive in this role, a blend of technical expertise and a passion for customer service is essential. If you're bilingual in Spanish, that's a bonus! Whether you're delivering impactful training sessions or actively solving technical challenges, your contributions will help shape the future of our customer care operations. Join HHAeXchange to make a difference, and support aging individuals and those with disabilities to thrive in their homes and communities.
Our mission is to enable the most effective homecare ecosystem every day.
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