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LVN Health Care Coordinator Well Med at RBJ Austin

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.$2,500 Sign on Bonus Available for External CandidatesIncentive Bonus 2 times a year18 days of PTO & Closed on Major Holidays- 401K MatchThe Healthcare Coordinator is responsible for successfully supporting patients with high risk health conditions to navigate the healthcare system. The Healthcare Coordinator assists in developing patient empowerment by acting as an educator, resource, and advocate for patients and their families to ensure a maximum quality of life. The Healthcare Coordinator interacts and collaborates with multidisciplinary care teams, to include physicians, nurses, pharmacists, laboratory technologists, social workers, and other educators to support the transition of care process. The Healthcare Coordinator acts as a resource for clinic staff. The Healthcare Coordinator works in a less structured, self-directed environment and performs all nursing duties within the scope of a LVN/LPN license of the applicable state board of nursing.Primary Responsibilities:• Works with the providers and clinic staff to identify patients at high risk through transitions of care. This is to support the market initiative of reducing utilizations, including ER visits, hospital admissions, and hospital readmissions• Supports longitudinal care of the patient with chronic care conditions by:• performing assessment of health conditions• initiating medication reconciliation for PCP to complete• conducting Motivational Interviewing and Self-Management Goal setting• providing patient education• Supports transition of the patient with chronic care conditions from inpatient to outpatient setting, by:• performing assessment of transitional needs• initiating medication reconciliation for PCP to complete• establishing and reviewing contingency plan and 24/7 patient support availability• providing patient education in a self-management format• completing 3 in 30 on all high risk members experiencing a discharge• ensure a 7 calendar day follow up with PCP post discharge• assisting with post discharge needs such as prescriptions, transportation, Durable Medical Equipment (DME), appointments by creating and following up on social work referrals• refers to case management for complex case needs, longitudinal needs, and/or disease management• Coordinate with providers to establish or update plan of care• Performs accurate and timely documentation in the electronic medical record• Participates in daily huddles and Patient Care Coordination (PCC) meetings• Prepares accurate and timely reports, as required, for weekly meetings• Maintains continued competence in nursing practice and knowledge of current evidence based practices• May perform clinical tasks within their scope of practice• Performs all other related duties as assignedYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:• Licensed Practical/Vocational Nurse with an active and unrestricted license to practice in the state of employment• Current BLS certification• 2+ years of experience in a physician’s office, clinical or hospital setting• Knowledge of chronic diseases, especially COPD/asthma, diabetes, CHF and IHD• Ability to interact productively with individuals and with multidisciplinary teams• Proficient computer skills to work efficiently with electronic medical records• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of diseasePreferred Qualifications:• IV Certification• Experience related to patient education and/or motivational interviewing skills and self-management goal setting• Experience with outbound patient telecommunications• Fluent written and verbal skills in English and Spanish• Excellent verbal and written skills• Solid interpersonal skills• Excellent organizational and prioritization skillsPhysical & Mental Requirements:• Ability to lift up to 35 pounds• Ability to push or pull heavy objects using up to 35 pounds of force• Ability to sit for extended periods of time• Ability to use fine motor skills to operate office equipment and/or machinery• Ability to receive and comprehend instructions verbally and/or in writing• Ability to use logical reasoning for simple and complex problem solvingAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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What You Should Know About LVN Health Care Coordinator Well Med at RBJ Austin, Optum

Are you passionate about helping others improve their health? If so, the LVN Health Care Coordinator position at WellMed, part of the Optum family in Bartlett, TX, could be the perfect fit for you! We’re on a mission to ensure that all patients receive the highest quality medical care, and as a Healthcare Coordinator, you will be a pivotal player in this endeavor. You'll support patients with high-risk health conditions, empowering them to navigate the healthcare system and improve their overall quality of life. Working alongside a multidisciplinary team, your role would include performing health assessments, initiating medication reconciliations, and providing essential patient education. You’ll also coordinate care transitions, especially for patients moving from inpatient to outpatient settings. This less-structured environment allows for both self-direction and the opportunity to make a tangible difference in patient outcomes. Plus, with our comprehensive benefits package, including a sign-on bonus, 18 days of PTO, and a 401K match, WellMed truly values its employees. If you have a love for nursing and a desire to advocate for patients, come join our vibrant team and help us make a real impact in healthcare!

Frequently Asked Questions (FAQs) for LVN Health Care Coordinator Well Med at RBJ Austin Role at Optum
What are the primary responsibilities of an LVN Health Care Coordinator at WellMed?

As an LVN Health Care Coordinator at WellMed, your primary responsibilities include supporting patients with high-risk health conditions, facilitating transitions of care, and collaborating with a multidisciplinary team. You'll assess patient health, initiate medication reconciliations, conduct motivational interviewing, and provide education to empower patients. Your role is crucial in reducing hospital readmissions and enhancing the overall care experience.

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What qualifications are needed to become an LVN Health Care Coordinator at WellMed?

To qualify for the LVN Health Care Coordinator position at WellMed, you must hold an active and unrestricted Licensed Practical/Vocational Nurse license in the state of Texas, have current BLS certification, and possess at least two years of experience in a clinical setting. Knowledge of chronic diseases and excellent interpersonal skills are essential, as you will interact with diverse individuals and healthcare teams.

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What benefits does WellMed offer for the LVN Health Care Coordinator role?

WellMed offers a variety of benefits for the LVN Health Care Coordinator role, including a $2,500 sign-on bonus for external candidates, an incentive bonus paid twice a year, and 18 days of paid time off per year. The workplace is also closed on major holidays, and there's a 401K match to help you prepare for your future. Additionally, you’ll be part of a supportive and growth-oriented environment.

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How does WellMed empower its LVN Health Care Coordinators?

WellMed empowers its LVN Health Care Coordinators by fostering a self-directed work environment where you can take initiative to improve patient care. Through team collaboration, ongoing professional development opportunities, and a commitment to evidence-based practices, WellMed supports you in developing your skills and ensuring you can provide the best care possible to patients.

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What skills are essential for success as an LVN Health Care Coordinator at WellMed?

Essential skills for success as an LVN Health Care Coordinator at WellMed include strong assessment and patient education abilities, effective motivational interviewing techniques, and excellent organizational and communication skills. Being proficient with electronic medical records and having the capability to work within multidisciplinary teams are also crucial for effectively navigating patient care and supporting health outcomes.

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Common Interview Questions for LVN Health Care Coordinator Well Med at RBJ Austin
Can you describe your experience with chronic disease management as an LVN?

In my previous roles, I have worked closely with patients dealing with chronic conditions such as diabetes and COPD. I focus on educating patients about their conditions, encouraging lifestyle changes, and helping them adhere to their medications through motivational interviewing techniques. It's crucial to build trust and encourage patients to engage in their care actively.

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How do you prioritize tasks in a busy healthcare environment?

I prioritize tasks by assessing the urgency of each patient's needs and by understanding which activities have the greatest impact on their health outcomes. I make use of daily huddles and team meetings to align on priorities and ensure seamless transitions of care for high-risk patients, remaining flexible to adapt to urgent situations as they arise.

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What techniques do you use for effective patient education?

I use clear, simple language and employ visual aids to ensure that patients comprehend their health information. Additionally, I encourage questions to confirm understanding and utilize motivational interviewing to help patients set realistic health goals. Tailoring my approach to each patient's learning style is essential for effective education.

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How do you handle challenging patient interactions?

In challenging patient situations, I strive to remain calm and empathetic. I actively listen to understand their concerns and validate their feelings. From there, I adapt my communication style to meet their needs, aiming to find common ground and collaboratively develop a plan that addresses their worries while promoting their health.

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What experience do you have with electronic medical records (EMR)?

I have extensive experience using various EMR systems for documenting patient encounters, updating health records, and tracking care plans. I understand the importance of accurate documentation and ensure that my entries are timely and reflect the patient's current status and needs consistently.

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Describe a time you worked with a multidisciplinary team.

In my previous role, I collaborated with physicians, nurses, and social workers on a patient care team. We worked together to develop a comprehensive care plan for a patient transitioning from hospital to home. Frequent communication and regular meetings ensured that all team members were informed, leading to improved patient outcomes and satisfaction.

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How do you support your colleagues in the clinic?

I proactively offer support by sharing resources, assisting with patient education, and participating in team meetings. If I notice a colleague is overwhelmed, I step in to help with administrative or patient care tasks as needed. I believe that fostering a supportive environment leads to better patient care overall.

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What is your approach to medication reconciliation?

My approach to medication reconciliation involves a thorough review of a patient's current medications, identifying discrepancies, and confirming with both the patient and their primary care provider. I prioritize open communication to ensure that patients understand their medication regimens, which helps to prevent potential complications and improve adherence.

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How would you manage the follow-up care for a patient after discharge?

To manage follow-up care after discharge, I would ensure a 7-day follow-up with the primary care provider and address any immediate needs, such as arranging transportation and scheduling follow-up appointments. Additionally, I would prepare patient education materials and establish a contingency plan to support self-management and ensure the patient's smooth transition back to outpatient care.

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Why do you want to work at WellMed as an LVN Health Care Coordinator?

I am drawn to WellMed's commitment to equitable healthcare and its focus on empowering patients to manage their health. I believe that my experience as an LVN aligns well with WellMed's mission, and I am excited about the opportunity to contribute to a passionate team dedicated to improving patient outcomes and shaping the future of healthcare.

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UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a bette...

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DATE POSTED
December 14, 2024

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