Associate Product Manager || Courses and Certification

About HighLevel:  

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:

HighLevel Inc. is seeking an Associate Product Manager for our Courses and Certification product. This role oversees our Courses/Certificate builder and preview side of the platform. The individual in this position will need to collaborate closely with the Product Manager for other membership products to align on common objectives. The goal is to create a delightful experience for our course creators, streamline the onboarding process, and improve time to activation new users. The platform currently supports 600,000 active course takers per month. Additionally, this role will involve improving the mobile learning experience on the client portal mobile app. A crucial attribute for this person is an understanding of databases and storage, as we aim to reduce storage costs for storing videos and the egress costs involved in parsing themYou will be supported by a team of developers, infrastructure specialists, designers, and other teams, and guided by the leadership.

You will be required to refine the roadmap, prioritize ruthlessly, and focus on adding value for other teams in an iterative manner. This will require a deep understanding of which features are most important to solve our organizational challenges, derived from your deep knowledge of SaaS businesses, process optimizations, analytics tools, and product definition skills.

• Own the roadmap for the products
• Interact with multiple teams, internal stakeholders, and customers to make sure the platform is  always at par with the competition and best in the market
• Understand cost factors and optimize storage costs for course videos
• Improve the UX/UI for the course builder and preview
• Educate internal teams on the latest developments and trade-offs in product decisions
• Monitor Product KPIs and BAU metrics to identify areas of improvement and make informed decisions
• Empower marketing, trial engagement, customer success, account management, data platform, affiliate management, and support teams

• Ability to write accurate and precise OKRs
• Prior Experience or understanding of LMS/MOOC Industry
• Previous experience as an APM or PM
• Familiarity with Agile or Scrum environments
• Excellent communication and interpersonal skills

• HighLevel is an exciting place to work because of the passionate, driven team that we have.
• At HighLevel, it’s never somebody else’s job. We are passionately focused on adding value for our users.
• We deliver fast using lean principles. We go to market in weeks instead of quarters.
• A good idea always gets tested.
• We take care of our team so our team can take care of our users.
• We embrace that improvement is constant and iterative.
• You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers.

EEO Statement: 

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.