Director Integrated Experience Design

DescriptionThe Digital Experience Lead will be instrumental in reimagining our Living Health digital experience. This role involves leading strategic initiatives to transform the post-password digital experience for individuals seeking medical and behavioral care. The incumbent will oversee the entire process of conceptualizing and designing user interactions with virtual and physical care, collaborating closely with our Experience, Strategy, Research, and Design teams to create highly usable and engaging digital solutions.You will work with the Design Systems Team and Digital Product teams to understand critical moments in customer journeys and resolve fragmented access points. This position requires coordination with IT and Digital Product teams to ensure effective resource deployment in a well-defined reporting structure.Compensation and Benefits• Competitive salary ranging from \(126,400 to \)233,700 based on experience• Comprehensive health, dental, and vision insurance• Retirement savings plan with company matching• Generous paid time off and vacation policy• Opportunities for professional development and training• Flexible working arrangementsWhy you should apply for this position todayThis position offers a unique opportunity to lead transformative projects that enhance the digital experience for healthcare consumers. By joining our team, you will play a key role in shaping innovative solutions that improve access to care and drive positive health outcomes.Skills• Excellent written, interpersonal, communication, and presentation skills• Strong organizational skills with the ability to manage multiple projects simultaneously• Knowledge of the software development lifecycle from planning to delivery• Experience in developing business cases and building ROI for programs• Ability to adapt quickly to changes in work objectives and technologyResponsibilities• Oversee day-to-day operations of the department, including hiring, coaching, and performance management• Collaborate with stakeholders to design end-to-end cross-channel experiences• Provide guidance to junior team members and contribute to their development• Develop analytical frameworks to analyze strategy issues and monitor initiatives• Evaluate new software capabilities and manage partnerships with vendors• Advocate for a customer and clinician-centric approach in all interactions• Lead design sessions and facilitate problem-solving with various teams• Perform other duties as assigned or requestedQualifications• 7+ years of related experience in the area of specialization• Experience leading large projects in Technology, Business, or Healthcare• Experience with strategy/management consulting or internal strategy groups in healthcareEducation Requirements• Bachelor’s Degree in Business, Design, Healthcare Administration, Economics, Analytics, or relevant experienceEducation Requirements Credential Category• Preferred: Master’s Degree in a related fieldExperience Requirements• 5+ years in Technology, Business, or Healthcare, including:• 1 year with strategy/management consulting firms or internal strategy groups• Preferred: 3 years in designing complex digital platform products or applying design processes in Agile environmentsWhy work in Frankfort, KYFrankfort, KY, offers a unique blend of historical charm and modern amenities. As the state capital, it provides a vibrant community with access to cultural events, outdoor activities, and a strong sense of community. Living in Frankfort allows for a balanced lifestyle with affordable living costs and a welcoming atmosphere, making it an ideal place for both personal and professional growth.