Customer Success Manager
HiPeople is on a mission to equip recruiting and people teams with AI-powered screening products — talent insights for fast, unbiased, and easy hiring decisions.
HiPeople Assessments | HiPeople Reference Checks
We work with some of the world's leading brands including, the NFL, Celonis, and Rolling Stone Magazine.
We’re backed by leading investors and angels such as:
🌗🔥 Moonfire founder Mattias Ljungman
🧢 Capnamic
🔷 🔵 LeanIX (an SAP company) founder André Christ
As a Customer Success Manager, you will be the voice of HiPeople, actively responding to all customers and users in our fastest-growing region, the USA. Your biggest driver is to deliver the highest standard of customer care possible.
💗 Mission: Onboard, nurture and grow the relationship between HiPeople and our customers.
The role:
Partner with customers from the beginning of their journey with HiPeople. Onboard each new customer so that they get the most out of using HiPeople.
As the main point of contact, you nurture partnerships with our customers. You know why they love us and what would make them love us more.
Genuinely communicate with our end users by actively listening or reading their concerns, questions, or suggestions and responding in a voice that reflects that specific user.
Bias for action is critical in servicing our customer's needs and establishing trust. You know how to prioritise your tasks/projects to ensure customers know they are heard.
Proactively identify when a customer is underutilising HiPeople and work with them to maximise our impact within their company.
Spot room for growth by seeking upselling opportunities and support in developing and implementing customer growth.
You are calm, competent and confident, you create a comfortable space for customers even during stressful situations.
You are a HiPeople expert and understand every nook and corner of the product.
You will be working with top-notch, people-first organisations across multiple geographies.
Together with the US Sales team, our Co-founders and Engineering you represent our user's voices and needs.
You have:
You are LATAM-based, support US-compatible time zones and can easily work with customers from the East to the West Coast.
You’re customer-obsessed and want to drive this mission within a young saas company.
You are empathetic and create lasting customer relationships and meaningful communication with the end-users you support.
You love meeting new people and are a natural problem solver.
You are a strong communicator (verbally and written) in English and have extensive experience with the American market.
You want to make a difference at a fast-growing early-stage tech company.
The process: What happens after you apply?
Step 1: Assessment
Step 2: TA Interview with Nina
Step 3: Hiring Manager interview with Jakob
Step 4: Case study presentation
Step 5: References + Offer 🎉
Duration: 1 week, end-to-end
Before you apply:
Read this job description before you hit apply. Don't waste your time with the application or assessment if the role isn't for you.
We will review every application and speak to the shortlist we make based on the applications & assessment.
There are no prizes for being first and no advantages to be gained by reaching out, being referred, or knowing someone here!
Don't reach out to me or other folks here at HiPeople, it won't make any difference. Focus your energy and attention on your application.
We want to see the impact you've had in past roles articulated in your resume, this is where you want to spend your time.
🌈 We proudly believe in the power of diversity and inclusion. Diversity of thought fuels our success which can only be achieved with a diverse team. We welcome people from any race, orientation, gender, religion, age, ethnicity, differently-abled, neurodiverse or identity, we value all uniqueness.
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As a Customer Success Manager at HiPeople, based in vibrant Buenos Aires, you’ll play a crucial role in our commitment to transforming the recruitment landscape with AI-driven innovations. Here at HiPeople, we strive to equip our customers with the best tools for fast, unbiased hiring decisions, and we’re eager for you to help us do just that! You’ll be the friendly voice that guides our customers from their very first interaction, ensuring they receive top-notch service as they embark on their journey with HiPeople. Your empathy and clear communication will shine through as you listen to customer needs and feedback, proactively identifying ways to enhance their experience. Interacting with our diverse portfolio of renowned clients like the NFL and Rolling Stone Magazine, you’ll nurture those relationships by understanding their unique situations and providing tailored support. As part of a collaborative team, you’ll not only foster customer growth but also play an instrumental part in delivering our mission to improve hiring processes. With a focus on action and results, you’ll tackle challenges head-on, creating a welcoming environment even during stressful times. Bring your talents to our people-first tech company and help us make a difference every day!
By
HiPeople
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