Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Clinical Customer Success Executive (York, PA) image - Rise Careers
Job details

Clinical Customer Success Executive (York, PA)

About Us:

Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health.

Why Join Our Team:

  • Innovative mission: We are creating a safe, healthcare-focused LLM that can transform health outcomes on a global scale.

  • Visionary leadership: Hippocratic AI was co-founded by CEO Munjal Shah alongside physicians, hospital administrators, healthcare professionals, and AI researchers from top institutions including El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft and NVIDIA.

  • Strategic investors: Raised $137 million from top investors including General Catalyst, Andreessen Horowitz, Premji Invest, SV Angel, NVentures (Nvidia Venture Capital), and Greycroft.

  • Team and expertise: We are working with top experts in healthcare and artificial intelligence to ensure the safety and efficacy of our technology.

For more information, visit www.HippocraticAI.com.

About the Role:

We are seeking a Clinical Customer Success Executive with clinical and corporate experience to join our team. This role combines your nursing expertise with strategic customer success responsibilities, ensuring that our clients achieve measurable outcomes through Hippocratic AI’s innovative solutions. You will have the opportunity to partner and report to the Chief Medical Officer.

Responsibilities:

  • Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted clinical resource.

  • Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.

  • Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success.

  • Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations.

  • Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.

  • Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences.

  • Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies.

  • Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.

  • Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing.

Qualifications

Must-Have:

  • A minimum of 5 years of clinical experience or health system exposure.

  • Proven experience in customer success, account management, or project management.

  • Ability to build relationships across an organization, from front-line staff to executives

  • Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements

  • Experience working with cross-functional teams in a fast-paced startup environment

  • Strong background in project management.

  • This is a remote position, but frequent travel and onsite presence with clients will be expected.

Nice-to-Have:

  • Experience with AI or technology adoption in healthcare.

  • Advanced knowledge of healthcare workflows and compliance standards.

  • Active Registered Nurse (RN) license from an accredited university.

Hippocratic AI Glassdoor Company Review
4.8 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Hippocratic AI DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Hippocratic AI
Hippocratic AI CEO photo
Munjal Shah
Approve of CEO

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Join Hippocratic AI as a Clinical Customer Success Executive and leverage your medical expertise to transform healthcare outcomes through innovative technology.

Photo of the Rise User

Join Hippocratic AI as a Junior Agent Deployment Engineer and contribute to transformative AI solutions for healthcare.

Photo of the Rise User
Posted 10 days ago

As a Turkish Interpreter at Cayuse, you'll play a vital role in bridging communication gaps for individuals in diverse settings throughout Oregon.

Photo of the Rise User
American Express Hybrid Salt Lake City, Utah, United States
Posted 10 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Become a pivotal leader at American Express, guiding a team of dedicated professionals in delivering premium customer experiences at the Centurion Lounge.

Posted 14 days ago

Join CHI Saint Joseph Medical Group as a Navigator RN and play a crucial role in optimizing patient care and recovery experiences.

Become a pivotal part of the CAMS team as a Community Associate, where you will gain hands-on training in managing community associations.

Photo of the Rise User
Posted 4 days ago

As a Customer Success Manager at OnBoard, you will be instrumental in driving customer satisfaction and expanding usage of our innovative board management tools.

Photo of the Rise User

Join Peraton as a Customer Technical Support Representative and play a pivotal role in delivering top-tier technical support for our advanced solutions.

Join St. Mary's General Hospital as a Registered Nurse in the Labor & Delivery unit, delivering high-quality care for mothers and newborns in a compassionate environment.

Accurate technical support and customer service are key as a Computer User Support Specialist at Wright Patterson AFB.

Photo of the Rise User

Join U.S. Bank as a Client Relationship Consultant and play a vital role in guiding customers through their financial journeys.

Posted 9 days ago

We are seeking a reliable Customer Support Assistant who is organized and enjoys problem-solving to join our collaborative team at Signal Tru Brand.

Photo of the Rise User
Posted 3 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Become part of American Express's mission to deliver exceptional customer experiences as a Platinum Customer Care Professional in a hybrid work environment.

Just Right Air Hybrid Sandy, Utah, United States
Posted 10 days ago

Join Just Right Heating, Cooling & Plumbing as a Customer Service Representative and play a vital role in delivering outstanding service to our customers.

Photo of the Rise User

Explore an exciting opportunity with Centah as a Bilingual Customer Service Representative, perfect for those who thrive in a fast-paced environment.

Hippocratic AI is building a safety-focused large language model (LLM) for the healthcare industry. We believe that generative AI has the potential to massively increase healthcare access the world over but has to be built and tested responsibly. ...

107 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 25, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cleveland just viewed Contracts Assistant at Macmillan Learning