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Solutions Architect, Payor Integrations

About Us:

Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health.

Why Join Our Team:

  • Innovative mission: We are creating a safe, healthcare-focused LLM that can transform health outcomes on a global scale.

  • Visionary leadership: Hippocratic AI was co-founded by CEO Munjal Shah alongside physicians, hospital administrators, healthcare professionals, and AI researchers from top institutions, including El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.

  • Strategic investors: Raised $137 million from top investors including General Catalyst, Andreessen Horowitz, Premji Invest, SV Angel, NVentures (Nvidia Venture Capital), and Greycroft.

  • Team and expertise: We are working with top experts in healthcare and artificial intelligence to ensure the safety and efficacy of our technology.

For more information, visit www.HippocraticAI.com.

We value in-person teamwork and believe the best ideas happen together. Our team is expected to be in the office five days a week in Palo Alto, CA, unless explicitly noted otherwise in the job description.

About the Role

We are seeking a dynamic and experienced individual to join our team as the Solutions Architect with a primary focus on Payor Integrations. In this role, you will drive successful product integrations with payor organizations while also supporting opportunities with providers and digital health companies. You will collaborate closely with our clients’ technical and operational teams to facilitate smooth implementation processes and ensure our solutions are optimally utilized in diverse payor environments.

Key Responsibilities

  • Lead the technical aspects of payor engagements during pre-sales and post-sales cycles, ensuring a seamless, tailored experience for each client.

  • Serve as the primary technical resource for payor organizations, educating them on features, functionalities, and use cases most relevant to their business needs.

  • Provide expert guidance in areas such as claims processing, coverage determinations, population health initiatives, and other core payor workflows.

  • Collaborate closely with cross-functional teams (product, engineering, AI, clinical, and sales) to drive successful outcomes and product enhancements that address payor-specific requirements.

  • Develop tooling and playbooks to streamline and automate key pre-sales activities for payor clients, improving efficiency and scalability across multiple engagements.

  • Navigate complex topics such as data integrations (EHR, CRM, ERP), product configuration, and interoperability standards, ensuring payor use cases are addressed effectively.

Qualifications:

  • Bachelor’s or Master’s degree in Computer Science, Business, or a related field.

  • 5+ years of experience in healthcare implementation or product management.

  • 5+ years of experience integrating with enterprise EHRs (Epic, Cerner, Athena, etc.).

  • Familiarity with healthcare data and interoperability standards (such as FHIR, HL7v2, etc.).

  • Experience in hospital operations (ambulatory or home health) and/or population health systems is highly valuable.

  • Proven ability to cultivate strong customer relationships and deliver exemplary product support, especially in payor contexts (e.g., claims management, coverage, member engagement).

  • Demonstrated proficiency in translating external stakeholder needs into internal product requirements.

Preferred Qualifications:

  • Comfortable reading and debugging Python.

  • Start-up experience preferred.

If you are passionate about revolutionizing healthcare through safe and effective LLM technology and have a proven track record in payor-focused integrations, we want to hear from you! Join us on our mission to transform healthcare and make a global impact on health outcomes.

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CEO of Hippocratic AI
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Munjal Shah
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What You Should Know About Solutions Architect, Payor Integrations, Hippocratic AI

At Hippocratic AI, we are on a mission to revolutionize healthcare accessibility and outcomes with our innovative safety-focused Large Language Model (LLM). We’re excited to bring on a Solutions Architect specializing in Payor Integrations to our dynamic team in Palo Alto. This role is all about driving successful product integrations with payor organizations while supporting collaborations with providers and digital health companies. You'll have the chance to work closely with our clients' technical and operational teams, ensuring that our solutions are utilized to their fullest potential in diverse payor environments. We're not just looking for a technical whiz—this role requires someone who can educate payor organizations on the features and use cases that are most relevant to their needs, guiding them through the engaging world of claims processing and population health initiatives. Collaboration is key here. You'll work with various teams, including product, engineering, AI, and sales, to drive product enhancements that cater specifically to payor requirements. If you’ve got 5+ years of experience in healthcare implementation or product management, along with strong integration skills with enterprise EHRs, we want to hear from you! Join us in shaping the future of healthcare technology and making a significant global impact on health outcomes.

Frequently Asked Questions (FAQs) for Solutions Architect, Payor Integrations Role at Hippocratic AI
What are the primary responsibilities of a Solutions Architect in Payor Integrations at Hippocratic AI?

As a Solutions Architect focusing on Payor Integrations at Hippocratic AI, you will lead the technical aspects of payor engagements, ensuring a tailored experience for each client. Your role includes educating payor organizations on our product features, providing expert guidance on claims processing and other workflows, and collaborating closely with cross-functional teams to drive successful product integrations.

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What qualifications are required for the Solutions Architect, Payor Integrations position at Hippocratic AI?

To qualify for the Solutions Architect, Payor Integrations role at Hippocratic AI, candidates should possess a Bachelor’s or Master’s degree in Computer Science or a related field, along with 5+ years of experience in healthcare implementation or product management, as well as strong integration skills with enterprise EHR systems like Epic or Cerner.

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Does the Solutions Architect, Payor Integrations role at Hippocratic AI require knowledge of healthcare data standards?

Yes, familiarity with healthcare data and interoperability standards such as FHIR and HL7v2 is highly beneficial for the Solutions Architect, Payor Integrations role at Hippocratic AI. This knowledge will aid in navigating complex data integrations necessary for seamless implementations.

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What kind of team environment does Hippocratic AI foster for the Solutions Architect, Payor Integrations role?

Hippocratic AI values in-person teamwork and believes that the best ideas happen collaboratively. Solutions Architects are expected to work in the office five days a week in Palo Alto, fostering a supportive and innovative environment for team members.

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What impact can the Solutions Architect, Payor Integrations have at Hippocratic AI?

The Solutions Architect, Payor Integrations at Hippocratic AI plays a critical role in driving successful healthcare technology integrations, ultimately impacting healthcare accessibility and outcomes on a global scale. Your work will directly influence how our products are utilized in the healthcare sector, changing lives for the better.

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Common Interview Questions for Solutions Architect, Payor Integrations
Can you describe your experience with integrating enterprise EHR systems?

In answering this question, emphasize specific projects where you successfully integrated EHR systems, detailing the challenges faced, the technologies used, and the outcomes. Highlight your problem-solving skills and your understanding of the healthcare environment.

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How do you ensure a seamless implementation process for payor integrations?

Discuss your approach to project management, collaboration with cross-functional teams, and strategies for effective communication with payor organizations. Highlight your ability to tailor solutions to meet unique client needs.

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What are some key challenges you've encountered in payor-focused roles, and how did you overcome them?

Reflect on specific challenges you've faced, such as data integrations or client resistance, and describe the steps you took to address those challenges. Focus on your adaptability and resourcefulness to turn obstacles into opportunities.

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How do you stay updated with healthcare data standards and interoperability?

Demonstrate your commitment to professional development by mentioning the resources you utilize, such as industry publications, online courses, or professional networks. This answer showcases your dedication to staying informed in a rapidly evolving field.

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What techniques do you use to educate clients about product functionalities?

In your response, stress the importance of understanding client needs and tailor your educational approach accordingly. Describe specific methods, such as workshops, training sessions, or customized documentation that help clients fully utilize the solutions.

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How do you approach building relationships with clients in payor contexts?

Focus on your communication skills, empathy, and ability to listen to client concerns. Discuss your strategies for establishing trust and delivering exceptional customer support, which are crucial in client-driven environments like this.

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Can you explain your experience with population health initiatives?

Discuss your involvement in population health projects, detailing your contributions toward improving health outcomes. Highlight your understanding of how technology can serve such initiatives effectively.

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What tools or methodologies do you utilize to streamline pre-sales activities?

Mention specific tools or processes you have developed to enhance efficiency, such as playbooks or automation software, and explain how these contribute to smoother engagements with prospective payors.

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What motivates you to work in healthcare technology?

Share your passion for improving healthcare access and outcomes using innovative technologies. Discuss any personal experiences that inspire you and how they drive your commitment to positively impact lives through your work.

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How do you handle conflicts within cross-functional teams?

Address this by discussing your conflict resolution style, emphasizing communication, and the importance of focusing on shared goals. Provide examples of how you successfully navigated disagreements to foster collaboration.

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Hippocratic AI is building a safety-focused large language model (LLM) for the healthcare industry. We believe that generative AI has the potential to massively increase healthcare access the world over but has to be built and tested responsibly. ...

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Full-time, on-site
DATE POSTED
January 7, 2025

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