Job details

Technical Lead, EW Order and Case Management

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We are looking for a Technical Lead, E/W Order and Case Management to join our growing team! In this role, you lead E2E system solutions for the Brightspeed telecom suite of applications. You will be responsible for system solutions in the areas of order fulfillment orchestration, inventory, provisioning, and billing domains. You will lead your team in every aspect of the customer order fulfillment process across the entire order provisioning life cycle.

As a Technical Lead, E/W Order and Case Management, your duties and responsibilities will include:

Define the roadmap, understand the E2E process in migrating provisioning applications from one platform to another, lead the team to achieve the business goals, and identify solutions for any problems that come on the way operationally
Lead the team for the solutions put forth by Architects for optimal performance, scalability, and stability
Define processes and ensure the team follows the process to meet the KPIs set forth for the team
Work closely with the senior management, analyze long-term business goals, and suggest ways the organization might achieve these goals with technology
Guide others to assess system usage trends and identify potential performance constraints with inter-system processes

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

Bachelor's degree in computer science or equivalent
12+ years of experience in software engineering with 5+ years of experience in leading a team of 5 or more in the telecom domain
8+ years of experience in Java microservices development including the ability in troubleshooting various environment issues
4+ years of experience with Micro Services and domain-driven design
3+ years of experience with one of the major cloud providers GCP, Azure, or AWS.
Experience leading solution architecture lifecycle including concept, design, prototyping, integration, testing, and production release
Experience working in Telecom provisioning/billing and Fiber solutions
Experience implementing telecom products and services such as Voice/VOIP, Broadband services
Experience implementing BPM/Workflow/Orchestration tools
The ability to operate in a fast-paced environment with a laser focus on delivering results
Self-driven, detail-oriented, and skilled in managing multiple clients, stakeholders, and cross-functional projects
Ability to exercise judgment in methods, techniques, and evaluation criteria for obtaining results
Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge

BONUS POINTS FOR:

Java and Cloud (GCP/Azure/AWS) Certifications
Experience in FTTP provisioning and activation domain
Mongo DB experience

#LI-SS1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

Brightspeed Glassdoor Company Review

3.6

Brightspeed DE&I Review

3.56

CEO of Brightspeed

Tom Maguire

Approve of CEO

Average salary estimate

$135000 / YEARLY (est.)

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$120000K

$150000K

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What You Should Know About Technical Lead, EW Order and Case Management, Brightspeed

At Brightspeed, we're on the cutting edge of technology, and we're searching for a passionate Technical Lead, E/W Order and Case Management to help us as we transform broadband connectivity across the Midwest and South. In this pivotal role, you'll dive deep into defining end-to-end system solutions for our telecom suite of applications. Leading a talented team, you'll oversee everything from order fulfillment orchestration to billing and inventory management, ensuring that every step in the customer order process runs seamlessly. We believe in a collaborative, innovative environment where your voice matters. Your expertise will guide us as we transition provisioning applications, ensuring optimal performance and stability as we push boundaries in the telecom world. We’re looking for someone with a rich background in software engineering and team leadership within the telecom domain, particularly with Java microservices and cloud platforms like Azure or AWS. At Brightspeed, we take pride in not only delivering cutting-edge technology but also in fostering an inclusive and dynamic workplace. We want individuals who can think outside the box and provide solutions to challenges while meeting key performance indicators (KPIs). If you're detail-oriented, self-driven, and eager to contribute to a company recognized as a Top Workplace, come join us in Charlotte and help us redefine customer experience in the telecom industry!

Frequently Asked Questions (FAQs) for Technical Lead, EW Order and Case Management Role at Brightspeed

What are the primary responsibilities of the Technical Lead, E/W Order and Case Management at Brightspeed?

As the Technical Lead, E/W Order and Case Management at Brightspeed, your main responsibilities include leading end-to-end system solutions for the order fulfillment process, overseeing inventory, provisioning, and billing. You'll define the roadmap for migration processes, collaborate with senior management on long-term business goals, and ensure your team adheres to established processes while meeting KPIs. Your role is pivotal in optimizing application performance and identifying solutions to operational issues.