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VP, Business Services Domain

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart.  We have earned, and continue to maintain, a strategic relationship with Microsoft.  Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.


As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.   


A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.
 

Job Description

The Domain Vice President is responsible for providing oversight and direction to the Domain Directors aligned with the organization's culture and mission. Using their in-depth functional knowledge and expertise with personal coaching, prioritization, and conflict resolution, the Domain Vice President will ensure that team performance is optimal and consistently improving based on data and individual growth within the Domain. The Domain Vice President supports the overall vision for the Domain and Hitachi Solutions by nourishing team growth, managing engagement, training, risk, and providing ongoing mentorship. 

 
Key Responsibilities: 

  • Empower the Domain Directors (direct reports) to coach, mentor, and develop employees within the Domain through career development planning, performance management, and career path design.  

  • Ensure there is role clarity and best practices within the domain specialty areas. 

  • Ensure customer focus for all employees in the domain by coaching, mentoring, and providing feedback through the Domain Directors. 

  • Partner with Human Resources to ensure effective hiring practices and appropriate staffing levels within the Domain.  

  • Ensure Domain Directors accountability by establishing metrics for their employee management, skilling, utilization, capacity and certifications as well as their own development goals.  

  • Champion our Pillars of Strength among department members, supporting our company’s DEI initiatives to ensure sustainable growth. 

  • Partner with GDC Manager as it relates to project assignments and staffing. 

  • Responsible for overseeing the annual performance management process within the Domain. 

  • Follow the established performance feedback process through employee recognition, rewards, and corrective action, with the assistance of Human Resources, when necessary.  

  • Responsible for team performance and reporting on metrics, including utilization for the Domain. 

 


#LI-TG1

Qualifications

 

  • 10+ years of experience in managing teams, with a proven ability to lead multiple people managers and their teams effectively. 

  • Strong leadership skills with a focus on empowering and developing team members through coaching, mentoring, and career development. 

  • Excellent communication and interpersonal skills, enabling effective collaboration with HR and other stakeholders to ensure proper staffing and hiring practices. 

  • Proven ability to establish clear role definitions and implement best practices within domain specialty areas. 

  • Customer-focused mindset with the ability to instill the same focus within the team through regular coaching and feedback. 

  • Strong analytical and organizational skills to set and monitor metrics, ensuring accountability and continuous improvement. 

  • Commitment to promoting diversity, equity, and inclusion, and supporting company initiatives for sustainable growth. 

  • Strategic thinking and problem-solving skills to partner effectively with GDC and Resource Managers on project assignments and staffing. 

  • Experience in performance management, including providing constructive feedback, recognizing achievements, and implementing corrective actions when necessary. 

  • Ability to analyze and report on team performance metrics, including utilization, to drive informed decision-making and continuous improvement. 

  • Competencies 

  • Continuous Learning. 

  • Impact and Influence. 

  • Client Focus. 

  • Strategic Thinking. 

  • Adaptability. 


#LI-TG1

Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability

 

Base Salary Pay Range*: $190k -320k
*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.  

Other Compensation / Benefit Overview
In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements: 
•    Bonus Plan
•    Medical, Dental and Vision Coverage
•    Life Insurance and Disability Programs
•    Retirement Savings with Company Match 
•    Paid Time Off 
•    Flexible Work Arrangements including Remote Work 
 

#REMOTE

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

 

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

Hitachi Solutions Glassdoor Company Review
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CEO of Hitachi Solutions
Hitachi Solutions CEO photo
Kaichiro Sakuma
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Average salary estimate

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$190000K
$320000K

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What You Should Know About VP, Business Services Domain, Hitachi Solutions

As the new VP of Business Services Domain at Hitachi Solutions, you’re stepping into a pivotal role nestled in the heart of Chicago, IL. This isn’t just about overseeing a team; it’s about crafting the future of business solutions in partnership with Microsoft. With a rich history of innovation and a keen focus on client transformation, Hitachi Solutions empowers you to shape strategies that help teams thrive. You will work closely with Domain Directors, using your extensive experience in coaching and leadership to ensure each team member not only understands their role but is also engaged and motivated to learn and grow. Your insights in performance management and metrics will play a vital role in maintaining a steady pulse on team operations, allowing for continuous improvement. Supporting diversity, equity, and inclusion initiatives, you will champion a culture that values different perspectives and experiences, paving the way for sustainable growth. This role offers the excitement of navigating challenges and celebrating achievements while enhancing client satisfaction. Join us in making a noticeable impact within our organization and for our clients. Let’s make business services better together!

Frequently Asked Questions (FAQs) for VP, Business Services Domain Role at Hitachi Solutions
What qualifications are needed for the VP, Business Services Domain position at Hitachi Solutions?

To become the VP of Business Services Domain at Hitachi Solutions, candidates should have over 10 years of experience in managing teams and leading people managers effectively. Strong leadership skills, customer-focused mindset, and expertise in performance management are essential. Candidates should also excel in communication, strategic thinking, and champion diversity and inclusion within their teams.

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What are the key responsibilities of the VP, Business Services Domain at Hitachi Solutions?

As the VP of Business Services Domain at Hitachi Solutions, your main responsibilities include empowering Domain Directors, ensuring customer focus, and establishing metrics for team performance. You'll also collaborate with HR for effective hiring practices, oversee the annual performance management process, and nurture an environment that champions diversity and continuous improvement.

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What is the salary range for the VP, Business Services Domain position at Hitachi Solutions?

The base salary pay range for the VP of Business Services Domain at Hitachi Solutions is approximately $190k to $320k. However, this range serves as a general guideline and considered factors include responsibilities, experience, industry standards, and alignment with market data.

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What benefits does Hitachi Solutions offer for the VP, Business Services Domain position?

The VP of Business Services Domain at Hitachi Solutions is eligible for a variety of benefits such as medical, dental, and vision coverage, life insurance plans, retirement savings with company match, a bonus plan, and flexible work arrangements including remote work opportunities. Paid time off helps ensure a healthy work-life balance as well.

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How does Hitachi Solutions promote diversity and inclusion in the workplace?

Hitachi Solutions fosters an inclusive environment for its employees, aiming to support and promote diversity, equity, and inclusion initiatives throughout the organization. As VP of Business Services Domain, you'll be a champion of these values, ensuring that team members from all backgrounds feel valued and empowered to thrive.

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What is the company culture like at Hitachi Solutions for the VP, Business Services Domain role?

The culture at Hitachi Solutions emphasizes teamwork, growth, and collaboration. As VP of Business Services Domain, you will cultivate an empowering culture where employees are encouraged to develop their skills, share innovative ideas, and focus on delivering outstanding value to clients while embracing an environment of continuous learning.

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What makes Hitachi Solutions an innovator in business services?

Hitachi Solutions is recognized as an innovator in business services due to its strong partnership with Microsoft and commitment to client-focused solutions. With over 18 years of dedicated work with Microsoft technologies, they leverage their expertise, intellectual property, and innovative thinking to drive digital transformation for clients, ensuring both efficiency and customer satisfaction.

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Common Interview Questions for VP, Business Services Domain
Can you describe your leadership style as a VP of Business Services Domain?

When discussing your leadership style, focus on your emphasis on empowering others. Highlight experiences where you’ve inspired team members through coaching and mentoring, and the importance of creating an open environment where feedback is valued and continuous improvement is embraced.

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How do you ensure that your team maintains a customer-focused mindset?

To instill a customer-focused mindset, share specific methods you've employed, such as regular feedback sessions and training on customer service best practices. Stress the critical role you play in guiding team members to prioritize client needs and how this leads to enhanced customer satisfaction.

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What experiences do you have in performance management?

When answering, provide examples of how you’ve previously managed performance reviews, recognized achievements, or corrected underperformance. Emphasize your analytical skills in tracking utilization metrics and your approach to fostering a culture of accountability and recognition.

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How do you approach mentoring and developing your team members?

Describe your strategy for mentoring team members, emphasizing personalized career development plans and regular one-on-one meetings to discuss goals and progress. Sharing success stories of individuals you’ve helped to grow can illustrate your commitment to their development.

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What steps would you take to promote diversity and inclusion within the domain?

Provide detailed examples of how you’ve previously implemented initiatives that promote inclusivity, from diverse hiring practices to creating mentorship programs. Stress the importance of fostering an environment where every team member feels valued, and how this contributes to overall team performance.

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How do you handle conflict within your teams?

Discuss your conflict resolution approach, such as focusing on communication and understanding different perspectives. Share an example from your past where you successfully mediated a conflict and led the team to a resolution that benefited everyone involved.

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How do you monitor and improve team performance metrics?

Talk about the specific methodologies you apply to track performance metrics, such as utilization rates and employee engagement scores. Highlight any tools or systems you've found effective in gathering this data and how you use it to facilitate discussions about improvement strategies.

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What strategies do you utilize for effective collaboration with HR?

Emphasize the importance of open communication and alignment with HR on staffing and hiring strategies. Share your approach to working closely with HR to foster a collaborative recruitment process that aligns with the company's culture and business goals.

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Can you share an example of a successful project you've led?

Provide specific details about a project where you took the lead—discuss the objectives, your role, the team's contribution, and the outcomes. Building the narrative around successful project management showcases your leadership skills and strategic thinking.

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How do you stay updated with industry trends and changes?

Convey your dedication to continuous learning and staying informed about industry trends. Mention any subscriptions to relevant publications, attendance at conferences, and participation in professional networks that help you stay on the cutting edge, which is critical in the ever-evolving domain of business services.

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A global, Microsoft solutions integrator who delivers business transformation that embraces your people, processes, business applications, and technologies. As part of Hitachi, Ltd. — one of the largest organizations in the world — Hitachi Solutio...

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Full-time, hybrid
DATE POSTED
November 25, 2024

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