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VP, Professional Services Domain

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart.  We have earned, and continue to maintain, a strategic relationship with Microsoft.  Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.


As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.   


A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.
 

Job Description

The Domain Vice President is responsible for providing oversight and direction to the Domain Directors aligned with the organization's culture and mission. Using their in-depth functional knowledge and expertise with personal coaching, prioritization, and conflict resolution, the Domain Vice President will ensure that team performance is optimal and consistently improving based on data and individual growth within the Domain. The Domain Vice President supports the overall vision for the Domain and Hitachi Solutions by nourishing team growth, managing engagement, training, risk, and providing ongoing mentorship. 

 
Key Responsibilities: 

 

  • Empower the Domain Directors (direct reports) to coach, mentor, and develop employees within the Domain through career development planning, performance management, and career path design.  

  • Ensure there is role clarity and best practices within the domain specialty areas. 

  • Ensure customer focus for all employees in the domain by coaching, mentoring, and providing feedback through the Domain Directors. 

  • Partner with Human Resources to ensure effective hiring practices and appropriate staffing levels within the Domain.  

  • Ensure Domain Directors accountability by establishing metrics for their employee management, skilling, utilization, capacity and certifications as well as their own development goals.  

  • Champion our Pillars of Strength among department members, supporting our company’s DEI initiatives to ensure sustainable growth. 

  • Partner with GDC Manager as it relates to project assignments and staffing. 

  • Responsible for overseeing the annual performance management process within the Domain. 

  • Follow the established performance feedback process through employee recognition, rewards, and corrective action, with the assistance of Human Resources, when necessary.  

  • Responsible for team performance and reporting on metrics, including utilization for the Domain. 

 


#LI-TG1

 

Qualifications

 

  • 10+ years of experience in managing teams, with a proven ability to lead multiple people managers and their teams effectively. 

  • Strong leadership skills with a focus on empowering and developing team members through coaching, mentoring, and career development. 

  • Excellent communication and interpersonal skills, enabling effective collaboration with HR and other stakeholders to ensure proper staffing and hiring practices. 

  • Proven ability to establish clear role definitions and implement best practices within domain specialty areas. 

  • Customer-focused mindset with the ability to instill the same focus within the team through regular coaching and feedback. 

  • Strong analytical and organizational skills to set and monitor metrics, ensuring accountability and continuous improvement. 

  • Commitment to promoting diversity, equity, and inclusion, and supporting company initiatives for sustainable growth. 

  • Strategic thinking and problem-solving skills to partner effectively with GDC and Resource Managers on project assignments and staffing. 

  • Experience in performance management, including providing constructive feedback, recognizing achievements, and implementing corrective actions when necessary. 

  • Ability to analyze and report on team performance metrics, including utilization, to drive informed decision-making and continuous improvement. 

  • Competencies 

  • Continuous Learning. 

  • Impact and Influence. 

  • Client Focus. 

  • Strategic Thinking. 

  • Adaptability. 

Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability

 

Base Salary Pay Range*: $190k -320k
*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.  

Other Compensation / Benefit Overview
In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements: 
•    Bonus Plan
•    Medical, Dental and Vision Coverage
•    Life Insurance and Disability Programs
•    Retirement Savings with Company Match 
•    Paid Time Off 
•    Flexible Work Arrangements including Remote Work 
 

#REMOTE

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

 

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

Hitachi Solutions Glassdoor Company Review
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CEO of Hitachi Solutions
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Kaichiro Sakuma
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Average salary estimate

$255000 / YEARLY (est.)
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$190000K
$320000K

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What You Should Know About VP, Professional Services Domain, Hitachi Solutions

As the VP of Professional Services Domain at Hitachi Solutions, based in Chicago, IL, you'll be at the helm of guiding and nurturing our talented Domain Directors. This isn't just about oversight; it's about fostering a culture of growth and excellence that resonates throughout the organization. With over a decade of experience in managing teams, you will leverage your leadership skills to empower others—mentoring them as they navigate their career paths and encouraging a focus on customer success. Your role will encompass establishing clear expectations, driving performance metrics, and instilling best practices that align with our mission. At Hitachi Solutions, we are proud of our deep-rooted relationship with Microsoft and our commitment to innovative solutions that truly make an impact. We believe in the power of collaboration and continuous improvement, and as a Domain Vice President, you will play a vital role in upholding these values. You'll partner with HR to ensure our hiring practices attract the best talent, and you’ll oversee the annual performance management process, recognizing achievements and encouraging accountability. This is an opportunity to drive significant change and help our team members thrive. If you're a strategic thinker ready to make a difference in a company that values diversity, client focus, and community, then we’d love to hear from you. Join us in our journey to empower clients and deliver exceptional experiences.

Frequently Asked Questions (FAQs) for VP, Professional Services Domain Role at Hitachi Solutions
What is the role of the VP of Professional Services Domain at Hitachi Solutions?

The VP of Professional Services Domain at Hitachi Solutions is responsible for overseeing and guiding Domain Directors, focusing on team performance, growth, and customer satisfaction. This role involves mentoring, establishing clear roles, and implementing best practices within the team.

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What qualifications are needed for the VP of Professional Services Domain position at Hitachi Solutions?

Candidates for the VP of Professional Services Domain at Hitachi Solutions should possess over 10 years of experience in team management, strong leadership skills, excellent communication abilities, and a commitment to diversity and inclusion.

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How can I apply for the VP of Professional Services Domain at Hitachi Solutions?

To apply for the VP of Professional Services Domain position at Hitachi Solutions, visit our careers page and submit your application, including your resume and a cover letter highlighting your relevant experience.

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What are the key responsibilities of the VP of Professional Services Domain at Hitachi Solutions?

Key responsibilities include empowering and mentoring the Domain Directors, overseeing performance management, establishing metrics for accountability, and fostering a customer-focused environment within the domain.

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What is the company culture like at Hitachi Solutions for the VP of Professional Services Domain?

Hitachi Solutions promotes a supportive and collaborative culture where innovation, continuous learning, and diversity are highly valued. The company values its employees' contributions and encourages professional growth.

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What are the benefits for the VP of Professional Services Domain at Hitachi Solutions?

The VP of Professional Services Domain at Hitachi Solutions may enjoy a comprehensive benefits package that includes a competitive salary, bonus plan, medical coverage, retirement savings with a company match, paid time off, and flexible work arrangements.

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What skills can enhance my application for the VP of Professional Services Domain at Hitachi Solutions?

Skills such as strategic thinking, strong analytical capabilities, customer focus, and proven team leadership will greatly enhance your application for the VP of Professional Services Domain position at Hitachi Solutions.

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Common Interview Questions for VP, Professional Services Domain
Can you describe your leadership style and how it applies to the VP of Professional Services Domain?

In discussing your leadership style, emphasize collaboration, empowerment, and accountability. Share examples of how you've successfully developed team members and facilitated a culture of growth.

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How have you handled conflict resolution within teams you managed?

Provide a specific example where you addressed conflict within a team. Highlight your approach to facilitating open communication and coming to a resolution that benefited all parties involved.

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What strategies do you use to ensure customer satisfaction through your teams?

Discuss your methods for instilling a customer-focused mindset in your teams. Mention your experience in coaching and mentoring and how it has lead to improved client relationships.

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Could you provide an example of a performance management process you’ve implemented?

Share an example including the steps you took to create a performance management system, emphasizing the importance of feedback, recognition, and goal setting for team members.

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How do you measure success for your teams?

Outline the key performance indicators (KPIs) you track for team success, explaining how you utilize those metrics to drive performance improvements continuously.

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What experience do you have with diversity, equity, and inclusion initiatives?

Discuss any specific programs you've been involved in or led that focus on promoting DEI within teams and how you maintained a culture that supports these values.

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How do you prioritize team development and engagement?

Explain your approach to team development, including mentorship programs or career pathway initiatives. Discuss how you gather feedback from team members to address their engagement needs.

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What tools or processes have you used to improve efficiency in team operations?

Describe specific tools or processes you've implemented in past roles that enhanced efficiency. Be sure to touch on how these led to measurable outcomes.

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How do you approach strategic planning for your domain?

Share your methodology for strategic planning, emphasizing your analytical skills, stakeholder engagement, and the importance of aligning strategies with broader company goals.

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Can you discuss a time when you had to adapt your strategy rapidly?

Provide a scenario where you faced unexpected challenges requiring a quick pivot in strategy. Emphasize your adaptability and how you communicated the change effectively.

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A global, Microsoft solutions integrator who delivers business transformation that embraces your people, processes, business applications, and technologies. As part of Hitachi, Ltd. — one of the largest organizations in the world — Hitachi Solutio...

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Full-time, hybrid
DATE POSTED
November 24, 2024

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