Vice President, Client Engagement

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart.  We have earned, and continue to maintain, a strategic relationship with Microsoft.  Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.   

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.
 

The VP, Client Engagement drives client-centric relationship excellence, overseeing comprehensive contract delivery through a team of Client Delivery Partners, who exclusively focused on the partnership between our Clients and Hitachi Solutions teams across Sales and Delivery to ensure mutual success. The VP, Client Engagement aligns with top-tier client objectives and fosters high-level strategic relationships that enhance satisfaction and lead to business growth for both Hitachi Solutions and our Clients.   

 
Key Responsibilities: 

• Team Leadership and Management: Provide strategic direction for Client Delivery Partners who manage customer accounts from initiation to delivery, ensuring alignment with business objectives and contractual commitments. 

• Customer Success and Financial Performance: Develops and implements strategies to ensure end-to-end account success, elevate customer satisfaction, and achieve financial performance targets. 

• Secondary Escalation Point: Serve as the secondary escalation point for executives within customer organizations, overseeing resolution strategies and outcomes. 

• Executive Relationship Management: Develop and sustain high-level relationships with key client executives to drive organizational growth. 

• Cross-Functional Collaboration: Lead cross-functional teams, including sales, delivery, and Microsoft counterparts, to ensure integrated solutions and alignment with organizational goals. 

• New Growth Opportunities: Develops strategies to identify and successfully pursue new opportunities and workloads to drive incremental value for clients.  

Bachelor's Degree in Engineering, Information Technology, Business, or related field and 15+ years solution delivery, customer-facing consulting, or digital transformation experience or equivalent experience.

· 10+ years leadership experience in a matrixed environment with proven experience managing long term client relationships

· Proven track record of overseeing large-scale, complex contract deliveries and managing high-value customer accounts

· Exemplary leadership, strategic thinking, and executive communication skills.

· Demonstrated ability to handle high-stakes escalations and drive resolutions at the executive level.

· Extensive experience in cultivating and nurturing executive-level customer relationships.

· Competencies

• Teamwork
• Impact and Influence
• Process Improvement
• Client Focus
• Strategic Thinking
• Adaptability

#LI-TG1

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability

Base Salary Pay Range*: $190k - 320k base
*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.  

Other Compensation / Benefit Overview
In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements: 
•    Bonus Plan
•    Medical, Dental and Vision Coverage
•    Life Insurance and Disability Programs
•    Retirement Savings with Company Match 
•    Paid Time Off 
•    Flexible Work Arrangements including Remote Work 
 

#REMOTE

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.