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Honda / VW Service Advisor

Service Advisor annual pay range = $42,000-$120,000

Schedule: Monday-Saturday | Sundays off with another day off mid- week.

As our Service Advisor, you’re one of the most important team members at Norm Reeves Honda VW in Port Charlotte. You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda experience. This role is a great way to kick start your career with us!

What You’ll Do:

  • Greet guests as they arrive in the Service drive
  • Communicate empathetically with guests about their vehicle
  • Offer solutions and added services to guests
  • Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
  • Provide timely follow-up progress of each repair order and contact guests with repair changes
  • Analyze quality control reports and maintain a high Customer Service Index Score
  • Process monetary transactions

What You’ll Need:

  • Full time availability. You’ll also need to be at least 18 years old.
  • A valid driver’s license and acceptable driving record
  • Creative, positive, team player attitude
  • Ability to analyze situations and make win-win business decisions
  • Honesty, empathy, and exceptional communication skills
  • Leadership skills in team-based and independent settings

What We Offer:


  • Free training opportunities
  • Advancement opportunities
  • Tuition Reimbursement - Up to $2,000 reimbursement within 12-month period
  • 401k with Matching Contribution – 25% match on up to $4,000 contribution per year
  • Paid Time Off
    • 1st year is up t 6 PTO days
    • 2nd t 4th year is 11 PTO days
    • 5+ years is 16 PTO days
  • Medical (PPO), Dental (PPO & HMO) and complimentary Group Life Insurance
  • Employee Referral Bonus Program
  • Company Partner Discounts
  • Section 125 Cafeteria Plan & Flexible Spending Account (allows employees to pay for certain qualified expenses on a pre-tax basis)
  • Generous Company Partner Discounts on sales, service and parts at our many locations

Norm Reeves Superstores Glassdoor Company Review
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Norm Reeves Superstores DE&I Review
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CEO of Norm Reeves Superstores
Norm Reeves Superstores CEO photo
Taylor Conant
Approve of CEO

We are determined to set the standards in our business for integrity and performance. To achieve this, we will provide exceptional customer experience, be a great place to work, and support our community. We are the CAR Group.

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DATE POSTED
August 6, 2023

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