Housing Associate

Roles and Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support Housing Coordinator with apartment setups

• Ensure all Material Needs Support (MNS) items are present upon completion of the apartment setup

• Verify MNS items in the warehouse and communicate with the Housing Coordinator regarding low inventory

• Reconcile MNS purchases with credit cards and Dynamics

• Update Boxstorm inventory for all MNS items used for setups

• Collaborate with Warehouse team to ensure warehouse is organized and well-maintained

• Assist and collaborate with the Resettlement department in any assigned tasks to complete core services related to housing

• Document the provision of MNS items and activities thoroughly and in a timely manner in accordance with program and World Relief Sacramento requirements

• Achieve grant requirements and deliverables through timely, high-quality services

• Participate in on-going training to improve service delivery and ensure compliance

• Collaborate successfully across World Relief Sacramento staff and departments, as well as with external partners

• Participate in weekly staff meetings and other meetings as instructed by supervisor

• Other duties as assigned

Knowledge, Skills, and Abilities

• Alignment with WRS core values of serve, drive, care

• Demonstrated success working and communicating effectively in a multi-cultural environment

• Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters

• Strong command of Microsoft Office applications

• Proven ability to utilize digital communication tools, such as Zoom, TEAMS, and other platforms

• Ability to work as part of a team and support program-specific volunteers and interns

• Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment;

• Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively

• Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals

Requirements

• Mature and personal Christian faith

• Committed to the mission, vision, and values of World Relief

• Desire to serve and empower the Church to impact vulnerable communities

• Proficiency in Microsoft office and in using online portals

• Willingness to occasionally provide services outside of normal work hours (evenings and weekends)

• Strong communication skills, with fluency in written and spoken English

• Able to drive and maneuver medium to large box trucks

• Must have access to a reliable, private vehicle and insurance that can be used for local travel and transportation of clients

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear.

• General office setting. World Relief also offers hybrid and remote schedules for limited positions.
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
• Year-end archiving activities involve repeated lifting and bending.
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.