Microsoft D365 F&O Managed Services Service Delivery Manager

WHO is HSO ProServ?

HSO ProServ is the premier provider of Microsoft Dynamics 365 cloud solutions for professional services firms and other project-driven businesses for the past 20 years. We are an 11-time Microsoft Partner of the Year and a proud member of Microsoft’s elite Inner Circle representing the top 1% of Microsoft Partners worldwide. Our family of vertical solutions extend the core functionality of Microsoft Dynamics 365 to provide an unparalleled offering in the marketplace for architecture, engineering, and construction firms, accounting firms, consulting firms, and law firms. Our industry solutions include: accounting360, legal360, aec360, and consulting360.

WHY should you join us?

• We are offering a full-time position as a D365 F&O Service Delivery Manager with a competitive salary and benefit package.
• You will work for an Eleven-time Microsoft Partner of the Year award winner. 
• We are on the forefront of new technologies and engage directly with the Microsoft engineering team.
• You will be working with a long tenured, highly experienced, collaborative, supportive, and a fun goal-oriented team.
• You will be part of one of the largest resource pools of any Microsoft D365 partner – bringing local expertise combined with global reach.
• We are committed to our service industry vertical focus – you will not be in manufacturing one week, retail the next, then distribution. You can focus and grow your skills in a single industry.
• We are 100% dedicated to Microsoft Dynamics 365 and the Power Platform; we have no other lines of business or competing priorities.
• You will be taking part in an exciting work environment with some of the best and most experienced Dynamics 365 Functional and Technical Consultants in the business.

WHAT do we need?

HSO ProServ is seeking a D365 F&O Service Delivery Manager with 5 - 10 years of industry experience. The Service Delivery Manager will be responsible for delivery and management into strategic live client accounts within the Customer Care team.   

• Serve as project lead and primary service delivery interface and point of contact for customer
• Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives
• Provide the primary Solution Architect role for the customer.
• Own all of the delivery aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more to maintain customer satisfaction.
• Establish and nurture productive relationships with internal and client teams while delivering exceptional client service.
• Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports.
• 6+ years of D365 for F&O implementation experience required.

We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.

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