CX Marketing Consultant (South Africa)

As a CX Marketing Consultant at Huble, your main responsibilities include consulting with clients to design and execute effective marketing strategies, managing the setup and training of marketing tools, continuously offering consultancy by managing client wish lists, and analyzing technology audits to enhance best practices. You’ll also take charge of integration projects and ensure integrated reporting across tech solutions, all while keeping up with the latest developments in marketing technology.

To qualify for the CX Marketing Consultant position at Huble, candidates should have extensive experience in digital marketing with previous client-facing consultancy roles preferred. A solid understanding of CRM platforms such as HubSpot, along with exceptional communication and analytical skills, is essential. Familiarity with methodologies like Inbound Marketing, an entrepreneurial spirit, and the capability to adapt to agile marketing styles are also crucial for success in this role.

Huble champions remote work by offering the flexibility to work from anywhere. Additionally, we provide support during load-shedding with power stations, a home office budget to create your optimal workspace, and the option to choose your IT equipment, which includes a MacBook or Windows laptop, a monitor, and a mouse. This is all part of our commitment to ensuring that you have the best possible environment to succeed in your role.

Success as a CX Marketing Consultant at Huble hinges on innovative thinking paired with an entrepreneurial spirit. Outstanding interpersonal skills, emotional intelligence, and meticulous attention to detail are essential. Your passion for your work and a focus on delivering high-quality results will resonate with both clients and team members alike, creating an enthusiastic and productive environment.

The interview process for the CX Marketing Consultant position at Huble consists of three phases: an initial 30-minute interview, a detailed 60-minute presentation interview, and a final 30-minute interview. We strive to ensure a swift process, aiming to complete interviews within 15 working days, subject to candidate availability. This structured approach helps us thoroughly assess your fit and potential for this exciting role.

When answering this question, highlight your specific experience with CRM systems like HubSpot or equivalent platforms. Discuss projects where you implemented marketing strategies and how CRM systems played a role in optimizing those strategies. Include metrics or results achieved to showcase your impact.

To address this question, share specific approaches you adopt to understand and meet client needs. You can mention techniques like regular check-ins, gathering client feedback, or customizing solutions to fit client goals. Highlight your ability to adapt to client feedback and your commitment to continuous improvement.

When responding to this question, discuss how you stay informed about trends—whether through online courses, industry webinars, networking with peers, or consuming relevant literature. Mention any specific tools or sources you rely on to ensure you’re always up-to-date.

In your answer, present a case study from your past experience. Describe the client’s objectives, the strategy you developed, and the outcomes achieved. Be sure to include data and specific metrics to illustrate the success of your strategy.

Explain your methodology for managing change, emphasizing the importance of clear communication, setting realistic timelines, and continuous client engagement. Mention how you address resistance and reinforce positive changes through training and ongoing support.

Articulate how Inbound Marketing focuses on attracting clients through valuable content and experiences tailored to their needs. Discuss how this philosophy influences your strategies and client recommendations, emphasizing the alignment with customer experience goals.

Provide a structured response detailing a situation where you successfully managed several projects. Discuss the criteria you used for prioritization, such as deadlines, client needs, and project complexity, emphasizing your organizational skills and ability to remain flexible.

When answering, showcase your analytical approach, discussing how you leverage data to inform your strategies. Explain how you measure success and adjust marketing tactics based on performance metrics, reinforcing the importance of data in decision-making.

In response, emphasize your commitment to client satisfaction through active listening and empathy. Explain how you would engage the client to understand their concerns, propose viable solutions, and take steps to rectify the issues while maintaining professionalism and a positive rapport.

Express your enthusiasm for Huble's innovative approach and its commitment to client success. Share your passion for working in a creative, dynamic environment and how Huble’s values align with your professional ambitions and personal ethos.