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Social Media Specialist

Are you passionate about creating impactful social media strategies and growing brand recognition in the nonprofit sector? Humanitru, a rapidly growing SaaS company serving nonprofits, is looking for a Social Media Specialist to join our team! If you thrive on engaging audiences and building meaningful connections, we’d love to hear from you.

About This Role

Humanitru is an integrations-first software platform for nonprofits that empowers organizations to centralize their data and streamline their operations. By connecting with leading platforms like Mailchimp, QuickBooks Online, DonorSearch, and other best-in-class tools, Humanitru replaces legacy CRMs and eliminates data silos, giving nonprofits a unified view of their supporters and operations.

As our Social Media Specialist, you will play a critical role in amplifying Humanitru’s voice and mission through creative, data-driven social media campaigns. You’ll contribute to our social media strategy and drive its execution, focusing on brand growth, audience engagement, and staying ahead of emerging trends.

What You’ll Do:

  • Execute Brand Growth Campaigns: Collaborate with the Director of Marketing to implement social media strategies to drive brand recognition and attract new audiences.

  • Social Listening: Monitor conversations, trends, and audience sentiment to identify opportunities for engagement and storytelling.

  • Content Creation: Develop creative and engaging posts and short-form content tailored to B2B audiences on LinkedIn, YouTube, Reddit, Google Business, and other new platforms as they emerge.

  • Community Engagement: Foster connections by actively responding to comments, messages, reshares, and other engagement to nurture relationships and enhance trust.

  • Analytics & Reporting: Track performance metrics, analyze insights, and share weekly updates with the Director of Marketing. Help inform strategy adjustments to maximize engagement and return on time invested.

  • Collaboration: Work closely with the marketing team to ensure messaging aligns with broader campaigns and overall organizational goals.

What You’ll Accomplish:

  • Increase engagement rates by 5-10% over 3-6 months with consistent content, optimized posting times, and strategic campaigns.

  • Increase CTR by 10–20% over 3-6 months with better CTA placement, visuals, and targeting.

  • Increase follower count 2-3% monthly over 3-6 months with targeted content and engagement strategies.

  • Increase social media-driven website traffic by 15-20% over 6 months.

Skills & Experience We’re Looking For:

  • 3+ years of experience in social media management or a similar role.

  • Proficiency in Adobe Creative Suite for designing visual content.

  • Hands-on experience with HubSpot for campaign management.

  • Strong knowledge of Google Business Suite for productivity and organization.

  • Exceptional written and verbal communication skills with a knack for storytelling.

  • Creative problem-solving abilities and a proactive mindset.

  • Experience with nonprofit or SaaS marketing is a plus, but not required.

Why Humanitru?

At Humanitru, we are more than just a company—we’re a team of passionate individuals who care deeply about the work we do and the impact we make. We are a remote-first company headquartered in Richmond, VA, offering the flexibility to work from wherever you thrive while staying connected to a collaborative, supportive, and dynamic team.

We believe in the power of teamwork and innovation, and every member of our team is a valued contributor to our shared success. We foster an inclusive culture where new ideas are encouraged, diverse perspectives are celebrated, and everyone has the opportunity to make their voice heard. Collaboration is at the heart of everything we do, and we love tackling challenges together, whether it’s brainstorming creative campaigns, fine-tuning strategies, or celebrating a job well done.

What sets us apart is our passion for the nonprofit sector and our dedication to our clients. We partner with mission-driven organizations, helping them achieve more through innovative technology and thoughtful support. When our clients succeed, we celebrate right alongside them—because their victories are our victories.

At Humanitru, you’ll find not just a workplace but a mission-driven environment where you can grow, make an impact, and help uplift the nonprofit sector. As a minority-and-woman-founded company, we are committed to diversity, equity, and inclusion—values that shape both our internal culture and the work we do every day.

If you’re looking to join a team where your ideas, talents, and contributions matter—and where your work has the potential to make a meaningful difference—Humanitru is the place for you.

Ready to Join Us?

If you’re excited about using your social media expertise to make a real impact, we’d love to hear from you! Apply today and help us empower and uplift the nonprofit sector through innovative technology.

Average salary estimate

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What You Should Know About Social Media Specialist, Humanitru

Are you passionate about creating impactful social media strategies and growing brand recognition in the nonprofit sector? If so, we invite you to consider joining Humanitru as a Social Media Specialist in Richmond! Humanitru is an innovative SaaS company that specializes in empowering nonprofits by centralizing their data and streamlining operations. We're on a mission to replace outdated systems with our integrations-first platform, which connects with top tools like Mailchimp and QuickBooks. As a Social Media Specialist, you'll play a vital role in amplifying our voice and mission through engaging, data-driven social media campaigns. You will work closely with our Director of Marketing to collaboratively drive brand growth campaigns and foster community engagement. Your role will involve monitoring social trends and audience sentiment, which will help you craft creative content that resonates with our B2B audience across platforms like LinkedIn and YouTube. Additionally, your efforts will be driven by analytics; you’ll track performance metrics and share insights that inform our strategies. We're looking for someone with at least three years of experience in social media management who possesses strong communication skills, creativity, and a proactive approach. At Humanitru, we not only celebrate teamwork and innovation but also offer a remote-first workplace where your ideas have the power to make a significant impact in the nonprofit sector. If you're excited to help uplift our community with your social media expertise, we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Social Media Specialist Role at Humanitru
What does a Social Media Specialist at Humanitru do?

As a Social Media Specialist at Humanitru, you'll execute brand growth campaigns, engage with the community, create appealing content for various platforms, and analyze performance metrics. Your role will focus on amplifying our voice and driving audience engagement in the nonprofit space.

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What qualifications are required to become a Social Media Specialist at Humanitru?

To qualify for the Social Media Specialist position at Humanitru, you should have at least 3 years of experience in social media management, proficiency in Adobe Creative Suite, and strong written and verbal communication skills. Experience in nonprofit or SaaS marketing is a plus, but it’s not a strict requirement.

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How can I contribute to Humanitru's mission as a Social Media Specialist?

In the Social Media Specialist role at Humanitru, you'll contribute to our mission by creating impactful content that connects with our audience and showcases how innovative technology can uplift nonprofits. Your social media strategies will drive engagement and awareness of our services.

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What tools do Social Media Specialists at Humanitru use?

Humanitru's Social Media Specialists utilize various tools including Adobe Creative Suite for design, HubSpot for campaign management, and Google Business Suite for productivity. Familiarity with analytics tools is also beneficial for tracking performance.

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What is the work environment like for a Social Media Specialist at Humanitru?

The work environment at Humanitru is remote-first and collaborative. We value teamwork and diverse perspectives, fostering an inclusive culture where everyone’s ideas are welcomed. You'll have the flexibility to work from wherever you thrive while staying connected to our supportive team.

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Common Interview Questions for Social Media Specialist
What social media platforms are you most comfortable using as a Social Media Specialist?

In responding to this question, mention the specific platforms you have experience with, such as LinkedIn or YouTube. Highlight examples of how you've engaged audiences on these platforms and the outcomes of your strategies.

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Can you describe a successful social media campaign you’ve managed?

When answering, focus on the objectives of the campaign, the strategies you implemented, and the results achieved. Mention metrics that indicate success, such as increased engagement rates or a rise in followers.

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How do you measure the success of your social media strategies?

Discuss how you track key performance indicators (KPIs) like engagement rates, click-through rates, and follower growth. Mention any tools you use to analyze social media performance and how you adjust your strategies based on insights.

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What strategies do you use to engage with a B2B audience on social media?

Share strategies such as creating informative, value-driven content, participating in industry discussions, and using targeted ads to reach B2B decision-makers. Mention how storytelling plays a role in connecting with this audience.

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How do you stay current with social media trends?

Explain your process for keeping up with trends, such as following industry blogs, participating in webinars, and being active in professional networks. Highlight how this knowledge informs your content strategy.

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How do you handle negative comments or feedback on social media?

Discuss your approach to addressing negative feedback professionally and constructively. Provide examples of how you defuse situations and turn negative experiences into opportunities for engagement.

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What is your process for creating content calendars?

Outline your approach, which may include brainstorming ideas, aligning with marketing campaigns, and scheduling posts strategically based on audience engagement data. Mention how flexibility plays a role in adapting to trends.

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How do you ensure consistency in voice and tone across platforms?

Emphasize the importance of brand guidelines and how you document them. Mention your process for collaborating with other teams to ensure all messaging aligns with the company’s overall voice and mission.

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Can you share an example of how you’ve used analytics to inform your social media strategy?

When answering, detail a specific example where data led you to adjust your approach—be it changing posting times, adjusting content types or focusing on specific audience segments based on their interaction patterns.

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What makes you passionate about working in social media for the nonprofit sector?

Express your enthusiasm for combining your social media expertise with a mission-driven approach. Share personal motivations or experiences that draw you to help nonprofits succeed and make a meaningful impact in the community.

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Humanitru is a 6-in-1, cloud-based, Supporter Engagement Platform that allows nonprofits to manage constituents, donations, memberships, volunteers, programs, and events. Humanitru’s powerful, yet ea...sy-to-use suite of digital tools includes adv...

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Full-time, remote
DATE POSTED
January 15, 2025

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