Stocker - job 3 of 5

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Stocker

Department: Grocery

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Unloads product, opens containers, stocks shelves, replenishes and rotates product where necessary. Primarily responsible for stocking Grocery, Dairy, Frozen, Meat, HBC, and Wine & Spirits plus other areas of the store as needed.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Center Store Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner in all areas of the store.
• Assists customers by: (examples include).
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Unloads trucks, opens containers, stock the shelves, runs overstock on risers and rotates product.
• Labels all product containers in the backroom and in storage areas with date store received them.
• Tags the shelves with overstock in the back room and understock drawers.
• Monitors for mis-picked items, reviews product outs, wrong deliveries, etc.
• Organizes stock for greatest efficiency; cleans and restocks damaged items.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

Secondary Duties and Responsibilities:

• Operates a cash register to complete customer transactions accurate, efficient and prompt manner with occasional bagging while ensuring proper handling of all forms of tender and coupons.
• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
• Outside maintenance; shovel sidewalk of snow, spread ice melt on ice, and pick up and return carts.
• Stocks supplies, cigarettes, front-end sacks, and delivers supplies to departments.
• Assists store management as required (i.e., store displays, decorations for special promotion/events).
• Cleans but not limited to registers, restrooms, breakroom; backroom, sweeps and mops the floor, and tends to supply needs.
• Performs other job related duties, assists in other areas of the store and works on special projects as needed.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Must be able to solve arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience:

Less than high school or equivalent experience. Six months or less of similar or related work experience.

Physical Requirements:

• Must be able to physically perform very heavy work, exerting in excess of 100 pounds of force occasionally, in excess of 50 pounds of force frequently, and in excess of 20 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is exposed to dirt, noise, equipment movement hazard, and chemicals/solvents daily. This position is also occasionally exposed to temperature extremes and the potential for electrical shock.

Equipment Used to Perform Job:

Power jack, compactor, check register, fork lift, scales, two wheeler, and box cutter.

Financial Responsibility:

Responsible for supplies, stock, and for checking the cooler.

Contacts:

Has daily contact with community or trade/professional organizations, suppliers/vendors, and customers.

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