Operational Excellence Analyst

An Operational Excellence Analyst at Hylant focuses on supporting various data and operational initiatives, maintaining documentation, auditing workflows, and ensuring compliance with Standard Operating Procedures. This role plays a key part in driving efficiencies within the Agency Business Services team.

Candidates applying for the Operational Excellence Analyst role at Hylant should have a bachelor’s degree, with 1-3 years of relevant experience, or an equivalent combination. Knowledge of insurance operations and experience with Applied Epic are also beneficial.

Operational Excellence Analysts at Hylant primarily utilize Microsoft products, especially Excel, for data management, analytics, and reporting. Experience with Applied Epic and other insurance operations applications is also preferred.

Hylant has been recognized as a Best Place to Work in Insurance for multiple years, offering a supportive family-like culture. The collaborative environment ensures employees feel valued and integral to achieving the company's goals.

Yes, at Hylant, we provide comprehensive onboarding and continuous training opportunities to help Operational Excellence Analysts become proficient in our workflows, SOPs, and operational processes, ensuring they excel in their roles.

The Operational Excellence Analyst contributes significantly by auditing processes, enhancing documentation accuracy, and leveraging analytics to assess workflow compliance. This drives consistency and quality in service delivery, aligning with Hylant's mission.

Yes, Hylant offers a flexible work environment, including remote opportunities for the Operational Excellence Analyst position, allowing you to balance your work and personal commitments effectively.

When preparing for interviews, emphasize your ability to regularly audit workflows while engaging with stakeholders to gather feedback. Discuss developing clear metrics to assess compliance and how you would adapt processes based on your findings.

Be ready to share specific examples where you analyzed existing processes, identified inefficiencies, and implemented changes that improved service delivery or reduced response times. Highlight your data analysis skills and teamwork in these examples.

Interviewers will appreciate your focus on communication; share methods like active listening and facilitating discussions to understand differing perspectives, aiming for collaborative solutions that align with company goals.

Prepare to discuss your organized approach to maintaining and revising Standard Operating Procedures and other documentation. Highlight any tools or systems you've used for tracking changes and ensuring accuracy.

Talk about establishing clear KPIs beforehand and how you would analyze data post-implementation to see whether the initiative meets its objectives, demonstrating your analytical skills and results orientation.

Mention your experience with Microsoft Excel and any other data analysis tools you’ve used. If applicable, discuss how you've leveraged these tools to produce compelling reports that drive decision-making.

Describe your method for assessing task urgency and importance, possibly using techniques like the Eisenhower Matrix or similar strategies that align with organizational goals.

Emphasize your openness to constructive criticism and how you view feedback as an opportunity for growth. Share examples of how you implemented feedback in past roles to enhance your work.

Be prepared to explain operational excellence in terms of continuous improvement, quality service delivery, and efficient processes. Relate it back to Hylant's mission and your vision for enhancing workflows.

Share a specific project that required you to navigate challenges, detailing your role and the actions taken that led to achieving project goals. Emphasize collaboration and analytical skills utilized during the project.