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Solutions Engineer - Central & North East

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle.  We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle.

Your Role and Impact

HYPR is currently seeking a Solutions Engineer to join the quickly growing family. The world’s largest organizations deploy HYPR to eliminate fraud, phishing and credential reuse – all while enhancing customer and employee experiences. The Solutions Engineer has the ability to take part in this mission of removing all passwords and shared secrets from global enterprises. 

 

This role requires a multifaceted individual who can ensure successful deployments of Proof-of-Values and ensure the communication of value during the sales process. The role demands that you are objective oriented and able work across complex and shifting environments.

 

A Solutions Engineer should have demonstrated experience in collaborative communication environments with both internal and external teams. The role provides architecture leadership & subject matter expertise to client engagements focusing on Passwordless implementation and adoption.

Key Solutions Engineer Responsibilities:

  • Develop and Execute Proof-of-Value (POV) plans intended to sell value to customers, while driving a strong technical understanding of the HYPR True Passwordless Platform
  • The Solutions Engineer creates innovative and practical designs that account for the end-to-end technical value of a solution, in line with the business strategy and objectives and within the context of HYPR
  • Enable customer success by managing expectations and risks during the POV

To qualify for the role, you must have:

  • Minimum of 5+ years in a pre-Solutions Engineering role
  • Thorough communication skills and an understanding of how to sell customer value 
  • Experience with authentication protocols (SAML/OAuth/OIDC), Multi Factor Authentication, Identity Providers (Microsoft Entra ID, Ping Identity, Okta, ForgeRock or others)
  • Experience or comfort in the use and guidance of REST APIs and SDKs
  • Managed complex, enterprise sale cycles as a lead Solutions Engineer

Ideally, you’ll also have some of the following:

  • As this is a role may include global focus and responsibilities, you may be required to work outside of the normal working hours in your time zone to partner with other IT Services staff globally
  • Knowledge of enterprise architecture including load balancing, application firewalls, SIEM, etc.
  • Experience or comfort with FIDO UAF and FIDO2 
  • Experience with Identity Access Management standards such as SAML, OIDC, and OAuth2.0 

Why You Should Work At HYPR

  • Remote-friendly and flexible working environment
  • Competitive compensation including salary and equity with significant growth potential
  • Comprehensive benefits package including Medical/Dental/Vision, FSA/HSA, 401k, &more
  • Generous equipment budget and a customized workstation to ensure success
  • Stable position in a rapidly growing sector of identity security
  • Mission-driven culture focused on impactful and cutting-edge work

Note:

This position is US Remote.

H1B/Visa support is not currently available for this specific position.

HYPR is an Equal Opportunity Employer.

OTE (on-target earnings): $250,000 (USD)

On-target earnings (OTE) is the total compensation an employee can expect to earn if they meet their performance targets. It's a projected salary that includes an employee's base salary plus their variable pay.

 

Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes equity, benefits, and other opportunities at HYPR. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions. We expect the majority of the candidates who are offered roles at HYPR to fall healthily throughout the range based on these factors. 

 

As the premium provider of authentication security, HYPR is committed to preventing identity fraud by safely and accurately verifying the identities of our employees. Accordingly, all new employees are required to participate in an automated identity verification process, which includes document verification, location detection, and facial recognition, on their first day of employment with the Company.  To learn more about this identity verification process, please contact peopleops@hypr.com.

 

HYPR is an Equal Employment Opportunity employer and will not discriminate against an applicant or employee based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristic under federal, state or local law. 

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state and/or local laws.  A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on HYPR. Please inform peopleops@hypr.com if you need assistance completing HYPR’s application process.

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What You Should Know About Solutions Engineer - Central & North East, HYPR

At HYPR, we're on a groundbreaking mission to create a passwordless world and revolutionize identity security, and we're looking for a Solutions Engineer based in the Central & North East US to join our energetic team! You will play a vital role in helping some of the world's largest organizations eliminate fraud, phishing, and credential reuse—all while enhancing their user experiences. Your work will directly impact the successful deployment of our True Passwordless Platform by developing and executing innovative Proof-of-Value (POV) plans that captivate clients. This role requires a combination of technical savvy and exceptional communication skills, as you'll be leading client engagements, building trust, and showcasing the true value of our solutions. With over 5 years of pre-Solutions Engineering experience, you're familiar with authentication protocols and have managed complex sales cycles effectively. At HYPR, we believe that collaboration is key, so expect to partner with internal teams, external customers, and even other global IT staff. Plus, the flexible remote work environment means you can balance your professional aspirations while contributing to a mission-driven culture that promotes impactful work. Dive into our fast-paced world where your expertise will shine in a role that genuinely matters. If you’re excited to help us secure the identity lifecycle and eradicate passwords, we can't wait to see what you can bring to HYPR!

Frequently Asked Questions (FAQs) for Solutions Engineer - Central & North East Role at HYPR
What are the key responsibilities of a Solutions Engineer at HYPR?

The Solutions Engineer at HYPR is responsible for developing and executing comprehensive Proof-of-Value (POV) plans that demonstrate the technical and business value of our True Passwordless Platform to potential clients. This includes ensuring successful deployments, managing customer expectations, and collaborating with both internal teams and external stakeholders to drive customer satisfaction and success.

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What qualifications are needed for the Solutions Engineer position at HYPR?

To qualify for the Solutions Engineer role at HYPR, candidates should have a minimum of 5 years in a pre-Solutions Engineering role, along with a robust understanding of authentication protocols like SAML, OAuth, and OIDC. Strong communication skills are essential, as is experience with Multi-Factor Authentication solutions and working with APIs and SDKs. Comfort with managing complex enterprise sales cycles is also important.

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What skills make a successful Solutions Engineer at HYPR?

A successful Solutions Engineer at HYPR possesses excellent communication and interpersonal skills to effectively convey complex technical concepts to clients. Additionally, understanding and experience with various authentication protocols and enterprise architecture principles are crucial. The ability to manage expectations and navigate shifting environments is also key for success in this role.

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How does HYPR support career development for Solutions Engineers?

HYPR supports the career development of Solutions Engineers through a remote-friendly work environment, competitive compensation packages, and a culture that encourages learning and growth. You'll have opportunities to work on innovative projects and gain new skills in the fast-evolving field of identity security, positioning you well for future advancements within the company.

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What is the expected compensation for a Solutions Engineer at HYPR?

The expected on-target earnings for a Solutions Engineer at HYPR is around $250,000, which includes base salary and potential variable pay based on performance. HYPR ensures competitive compensation relative to the industry, and this total package also includes equity and comprehensive benefits aimed at long-term career satisfaction.

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Common Interview Questions for Solutions Engineer - Central & North East
Can you describe your experience with authentication protocols as a Solutions Engineer?

In answering this question, highlight specific protocols you've worked with, such as SAML, OAuth, or OIDC. Discuss how you applied your knowledge in real-world scenarios to drive customer success and tackle challenges during implementations.

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How do you approach managing complex sales cycles?

Share your strategy for managing relationships throughout the sales process, including how you tailor your communication for different stakeholders and ensure alignment with client needs. Briefly touch on how you overcome obstacles during the cycle to reach a successful conclusion.

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What methodologies do you utilize when conducting Proof-of-Value engagements?

Discuss the structured approach you take for Proof-of-Value engagements. Explain how you assess client needs, define success criteria, and measure outcomes. Provide examples of successful POVs that showcase your methodology in action.

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How do you ensure customer buy-in during a technical demonstration?

Emphasize the importance of aligning your demo with the client's specific business goals and pain points. Discuss techniques you employ, such as storytelling and data-driven insights, to connect the technical aspects with real-world benefits for the customer.

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What role does collaboration play in your work as a Solutions Engineer?

Illustrate your collaboration experiences with internal teams and external clients. Provide examples of how effective teamwork has led to successful project outcomes and strengthened client relationships.

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Can you share an experience where you had to adapt to a client's changing requirements?

Describe a specific situation where you had to pivot quickly to meet evolving client needs. Focus on how you facilitated communication, adapted your strategies, and ensured the project remained on track despite the changes.

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What do you find most challenging about working in identity security?

Reflect on the unique challenges in the identity security space, such as keeping up with rapidly changing regulations or new threat vectors. Share how you continuously develop your knowledge and skills to effectively address these challenges.

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How do you stay updated on emerging trends in identity security?

Discuss the resources you rely on to stay informed, such as industry publications, professional networks, or training sessions. Highlight your commitment to lifelong learning to remain relevant in this fast-evolving field.

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Describe a successful project you led as a Solutions Engineer.

Provide an overview of the project, including your goals, strategies, and results. Focus on your contribution to the project's success and the outcomes that benefited the client.

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Why do you want to work as a Solutions Engineer at HYPR?

Express your enthusiasm for HYPR's mission to create a passwordless world and the impact it has on identity security. Connect your personal career aspirations with HYPR's vision and values, demonstrating your alignment with the company's goals.

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Founded in 2013, HYPR offers an analytics service for social media influencers to enable marketers to target influencers based on their audience demographics. The company is based in New York, NY.

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Full-time, remote
DATE POSTED
December 29, 2024

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