Job details
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Member Experience, Voice of Customer Program Owner
ID.me is seeking a detail-oriented Voice of Customer (Member) Program Owner to join our fast-paced Member Experience team. The ideal candidate will have a strong passion for improving member experiences through data-driven analysis.
Skills
- Proficiency in survey platforms such as Qualtrics or Medallia
- Strong analytical and problem-solving skills
- Ability to collect, organize, and analyze complex data to derive insights
- Excellent interpersonal and communication skills
Responsibilities
- Develop surveys, questionnaires, and other feedback mechanisms to capture customer sentiment and feedback
- Generate reports, dashboards, and presentations to communicate findings and recommendations
- Monitor customer satisfaction trends and identify areas for improvement
- Conduct root cause analysis and recommend solutions for customer dissatisfaction
- Design and implement an NPS program to gather feedback from members
Education
- Bachelors Degree in Economics, Business, Mathematics, or equivalent experience
Benefits
- Comprehensive medical, dental, vision coverage
- 401(k) with company match
- Parental leave
- Unlimited paid time off
- Short and long-term disability insurance
To read the complete job description, please click on the ‘Apply’ button
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By
ID.me
To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$100,000/yr - $124,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 25, 2024
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