Job details
![Newsletter form background]()
IT Support Analyst (Evening Shift)
ID.me is looking for an IT Support Analyst to join our IT department to support end users to resolve any technical issues. This role will be responsible for triaging and resolving tier 1 and 2 support tickets in a 24 hour environment.
Skills
- Exceptional customer service skills
- Experience with different platforms and various operating systems
- Ability to write clear and concise documentation
- Experience working with a ticket-based support system
Responsibilities
- Provide front-line support to end users on various technical issues
- Troubleshoot and support Apple hardware, software, and peripherals
- Answer questions and resolve helpdesk requests in a timely manner
- Maintain ownership of the support request
- Consult with members of the IT team on possible solutions to complex and recurring problems
- Set up new hire equipment including laptops, monitors, and other accessories
Benefits
- Comprehensive medical, dental, vision coverage
- 401(k) with company match
- Parental leave
- Unlimited paid time off
- Short and long-term disability insurance
- Employee assistance program
To read the complete job description, please click on the ‘Apply’ button
ID.me Glassdoor Company Review
Blake Hall
3.1
ID.me DE&I Review
No rating
CEO of ID.me
Approve of CEO
By
ID.me
To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
29 jobsMATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$55,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
May 10, 2024
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
you, just ask me below!
Other jobs
Posted 2 months ago
Posted 3 months ago
Posted 6 months ago
Posted 4 months ago
Sign up for our weekly
newsletter of fresh jobs
ABOUT RISE
FOR COMPANIES
REMOTE JOBS & MORE
LOOKING FOR A JOB?
FIND A JOB NEAR ME
CONNECT
