Job details
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Customer Experience Project Specialist
iHerb is focused on optimizing customer interactions through automation and chatbot technologies. They are seeking a Customer Experience Project Specialist to enhance customer satisfaction and business growth.
Skills
- Experience with chatbots and automation systems
- Familiarity with programming languages and API integrations
- Proficiency in SQL and data visualization tools
- Strong analytical skills
- Exceptional communication skills
Responsibilities
- Develop and implement customer automation and chatbot strategies
- Oversee chatbot platform performance and AI capabilities
- Define and manage roadmaps for automation integration
- Collaborate with teams to improve customer experience
- Build and maintain reporting dashboards for KPI tracking
- Utilize data analytics to inform decisions
Education
- Bachelor's degree in Computer Science, Data Analysis, information systems, or related fields
Benefits
- Health and wellness programs
- Flexible options for employees and families
- Financial planning support
To read the complete job description, please click on the ‘Apply’ button
By
iHerb
To offer our Customers Earth’s best selection of natural products, at the best possible value, delivered with the most convenient experience.
56 jobs
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 17, 2024
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