Job details
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CX WFM Planning Specialist
Wellhub is a corporate wellness platform that connects employees to fitness and wellness services. We are looking for a CX WFM Planning Specialist to enhance our customer experience operations.
Skills
- Experience with contact center metrics
- Problem-solving techniques
- Business intelligence tools
- Advanced Excel and PowerPoint skills
- Knowledge of Zendesk and WFM
Responsibilities
- Prepare and present weekly performance meetings to executives
- Monitor overall performance of customer experience operations
- Set action plans to resolve issues
- Control expenses and ensure timely vendor payments
- Conduct studies to support executive decision making
Education
- Bachelor's degree
Benefits
- Health, dental, and life insurance
- Flexible work arrangements
- Access to wellness programs
- Paid time off and parental leave
- Career growth opportunities
To read the complete job description, please click on the ‘Apply’ button
Wellhub Glassdoor Company Review
Cesar Carvalho
4.2
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CEO of Wellhub
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Wellhub
Make every company a wellness company.
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Full-time, hybrid
DATE POSTED
October 11, 2024
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