Franchise Hotel - Director of Sales

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.About UsAt Candlewood Suites®️, we provide a consistent, reliable, and down-to-earth travel experience. We nail the basics - making sure guests have whatever they need, whenever they need it so they can feel genuinely supported during their stay. A spacious suite to call their own with practical and reliable amenities, we're all about easy comforts on the road.Our locations across the Americas are always growing. And we aim to hire colleagues whose easy-going and good natured personalities really shine through to help guests keep their routine and feel at ease while they're on the road.Your day to dayOur reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We're searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.Every day is different, but you'll mostly be:• Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements• Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner• Keeping close contact with guests for feedback, complaints and compliments - and following it up• Managing, recording and resolving guest or customer complaints promptly• Keeping other operating departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front OfficeWhat We Need From You• Excellent verbal and written communication skills• Ability to deal with difficult interactions and work under pressure• Managerial experience working in a customer service function• Flexibility to respond to a variety of different work situations• A passion for delivering an exceptional level of guest serviceWhat We OfferWe give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.So, join us and you'll become part of our hotel family.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.