Group Sales Account Executive

As a Group Sales Account Executive at Olympia Entertainment, your main responsibilities include driving sales of group tickets for the Detroit Tigers and Detroit Red Wings, meeting or exceeding sales goals, and building strong relationships with group clients. You’ll also be making numerous cold calls and scheduling face-to-face appointments to generate new business, processing ticket orders, and providing first-class customer service to ensure client satisfaction.

To qualify for the Group Sales Account Executive position at Olympia Entertainment, candidates should hold a Bachelor’s degree in business, marketing, communications, or a related field. Additionally, a minimum of two years of sales experience, preferably in a group sales role, is required. Knowledge of the sports and entertainment industry, effective communication skills, and strong organizational abilities are also crucial.

Group Sales Account Executives at Olympia Entertainment should expect to meet or exceed specified group sales goals, which involve making 60-70 outgoing cold calls daily and setting up a minimum of 10 face-to-face appointments each week. Achieving these targets is essential for success in this role, as it drives sales and enhances client relationships.

Customer service is paramount for a Group Sales Account Executive at Olympia Entertainment. Providing first-class customer service is essential for generating new clients and sales revenue, as well as fostering repeat business and referrals. Your ability to ensure clients have positive experiences will directly impact your success in this role.

A Group Sales Account Executive at Olympia Entertainment can expect a vibrant office environment with flexible working hours, including nights, weekends, and holidays. The role involves not only office-based tasks but also attendance at games and events to engage with clients actively and understand the events better.

To meet sales targets as a Group Sales Account Executive, I would employ targeted outreach strategies, including researching potential clients tailored to their interests and needs. Additionally, leveraging existing relationships and utilizing networking opportunities at events would be key components of my approach.

Building and maintaining client relationships involves consistent communication, understanding their needs, and providing follow-ups after events. I would also ensure that clients feel valued through personalized gestures and timely responses to their inquiries.

In a previous role, I tailored my sales pitch to focus on how our offerings aligned with the client's interests, supported by relevant data and client testimonials. This approach not only showcased the value of our products but also established a connection with the client based on their needs.

Handling rejection in sales requires resilience. I view it as an opportunity to learn and improve. I analyze the reasons for the rejection and adjust my approach for future attempts while maintaining a positive attitude.

Generating new sales leads can involve various techniques such as networking at industry events, using social media for outreach, and conducting market research to identify potential new targets based on trends and interests in sports events.

Maintaining an organized system is crucial in sales. I use a CRM tool to track interactions, set reminders for follow-ups, and create a calendar to prioritize tasks. Staying organized helps me manage my time efficiently and ensures no client goes overlooked.

Teamwork is essential in achieving sales goals, as collaborating with colleagues can lead to sharing insights and strategies that enhance our overall performance. I actively engage with my team to brainstorm ideas and support each other's efforts.

I would approach a difficult client with patience and active listening. Understanding their concerns and working collaboratively to meet their requests, while explaining any limitations, can build trust and lead to a positive outcome.

In my previous roles, I have effectively utilized CRM systems for managing client relationships and tracking sales activities. My experience includes maintaining accurate records and using analytics features to identify trends and optimize my sales strategy.

Preparation for a sales presentation involves thorough research on the client, understanding their needs, and customizing the presentation accordingly. I practice delivering my key points and anticipate potential questions to ensure a confident delivery.