Immigration People Operations Advisor

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Duties/Responsibilities:

• Act as point of coordination for US immigration matters.
• Address questions about internal procedures and immigration processes from employees and cross-functional partner with support from external immigration partner.
• Support Talent & Acquisition and department managers with visa assessments for candidates; communicate guidance on options, best practices, costs, and processing times.
• Manage the immigration lifecycle for all new hires to transfer or obtain U.S. work visas (e.g., H-1B, TN, E-3, F-1, O-1) and current employee visa extensions and permanent residency (L-1, Green Card)
• Collaborate with Global Mobility to manage the relationship with our external immigration counsel to ensure employees receive the best experience that is high quality and timely
• Joint responsibility to deliver strong global immigration processes with controls and monitoring to ensure the processes are actively maintained and continuously improved
• Joint responsibility for internal reviews or audits of immigration data, processes, and policies
• Executes hire to retire retained work in the People processes such as mobilizations (i.e. conducting new hire orientation), change of employment conditions, and demobilizations etc.,
• Manage Level 2- queries received from Support Center, coordinate the response, escalating with the People BPs or People Operations manager when applicable.
• Provides tactical support to line managers by administering People policies and procedures. Capable of advising and guiding customers through common human resources issues.
• Proactively review accurate data entry, letters, etc. by Support Center.
• Critical thinking skills to troubleshoot issues and support root cause analysis
• Strong knowledge and understanding of People processes and SOPs
• Other general support as required

• University Degree, or equivalent, in related field or applicable discipline, or equivalent relevant experience.
• Typically 5+ years relevant experience.
• Working under minimal supervision, able to plan own work and accomplish varied and complex tasks with the ability to discover issues and recommend solutions.
• Required system & software proficiencies - MS Office required.
• Oracle and ADP experience preferred.
• Ability to handle confidential data
• Ability to work in a fast-paced environment with multiple deadlines
• Ability to communicate effectively and support remote/offsite teams