CPQ Technical Systems Analyst

As a CPQ Technical Systems Analyst at impact.com, your primary responsibilities include overseeing the Salesforce CPQ implementation, providing strategic guidance to stakeholders, continuously optimizing the CPQ system, collaborating on product development, managing pricing rules and data, as well as maintaining key documentation. You'll work with various teams to ensure that the CPQ processes align with business objectives and best practices.

To qualify for the CPQ Technical Systems Analyst position at impact.com, you should hold a Bachelor's degree in Information Systems, Business Administration, or a related field. Active certifications as a Salesforce Admin and Salesforce CPQ Specialist are preferred. Additionally, applicants should have over 4 years of hands-on experience with CPQ administration and optimization, along with strong analytical skills and the ability to manage multiple projects.

The work environment at impact.com supports the CPQ Technical Systems Analyst role by promoting a hybrid and casual atmosphere that values a positive work-life balance. With a commitment to employee wellness, the company offers flexible PTO, relevant training programs, and a supportive culture that encourages collaboration and innovation.

Preferred technical skills for the CPQ Technical Systems Analyst position at impact.com include proficiency in Salesforce CPQ administration, configuration, and optimization. Familiarity with Apex and Lightning Components is advantageous, as is experience in business analysis and document management. A solid understanding of sales, quoting, product processes, and billing is also beneficial.

CPQ Technical Systems Analysts at impact.com can expect an array of benefits including a hybrid work environment, a responsible PTO policy, training and development opportunities, medical aid, provident fund contributions, and technology stipends. Additionally, employees qualify for restricted stock units to encourage long-term commitment and investment in the company.

When discussing your experience with Salesforce CPQ, highlight specific projects where you took ownership of the implementation and optimization processes. Focus on the features you managed, such as product rules and discount schedules, and detail how your efforts resulted in improved efficiency or revenue generation.

Articulate a strategy for prioritizing tasks that includes assessing project urgency, impact on revenue, and available resources. Discuss using tools or agile methodologies to keep everything organized and on track, ensuring stakeholders are regularly updated on project status.

Provide an example where a complex issue arose—perhaps a misconfiguration or data discrepancy—and explain your approach to troubleshoot and solve the problem. Emphasize collaboration with stakeholders and how your resolution led to improved processes or system reliability.

Discuss key CPQ features such as dynamic pricing rules, bundling options, and discount management. Explain how these tools can be strategically leveraged to improve sales efficiency and meet customer expectations effectively.

Emphasize the importance of tailoring your communication style to fit the audience. Offer tips on using clear visuals and terminology that both parties understand. Engaging in regular check-ins and documentation also helps bridge the knowledge gap.

Mention commitment to ongoing learning through Salesforce’s updates, webinars, community forums, and certification courses. Additionally, networking with other CPQ professionals can provide insights into best practices and new functionalities.

Explain your systematic approach to gathering requirements through workshops or interviews while utilizing templates to capture all necessary details. Emphasize maintaining organized documentation to ensure clarity and ease of access for all stakeholders.

Provide a specific instance where a change you implemented, like automating a quote generation process, led to decreased turnaround time or increased accuracy in pricing. Use measurable outcomes to showcase the impact of your actions.

Discuss metrics such as quote accuracy, time to quote generation, approval turnaround times, and conversion rates. Highlight how monitoring these metrics can inform strategic adjustments and lead to better performance overall.

Outline your process for change management which includes thorough communication with stakeholders, testing changes in a sandbox environment, documenting all changes, and having a rollback plan in case of any issues post-implementation.