Job details

Implementation Consultant

TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

The Implementation Specialist leads the coordination and execution of implementation projects for complex or global SMB clients, and acts as a consultant to Sales and Customer Success teams advising on best practices for successful client launches and relaunches for mid-sized accounts within the IHS line of business.

Acts as a consultant and provides launch support to Sales, CSMs, and Clients
Initiates the program implementation steps, and acts as a point of contact for the customer during the implementation process through to the launch of the EAP
In addition to new client launches, supports projects to relaunch client programs, or to integrate new products and services into the client’s program
Monitors each step in the implementation process; identifies potential issues and mitigates any risk associated with them
Works across departments, and with colleagues in other lines of business, to ensure alignment between customer contract, customer expectations, and system setup
Follows implementation best practices in supporting client implementation projects
Works closely with LW Onboarding team to understand processes and requirements for launching accounts on LifeWorks Wellbeing platform, and to incorporate these processes into the overall implementation project

Manages mid-size client implementations across multiple geographies, including Canada, US, UK, Australia and Global
Leads virtual client launch meetings as needed, through the implementation project
Organizes and facilitates Employee Orientations in conjunction with new client launches

Stays current with new & innovative ways of educating and delivering information to our clients; supports and follows standards and best practices across partner departments, including Sales & CSM department
Works closely with colleagues on the implementation team; ensures knowledge transfer & sharing of best practices across IM team
Provides input into launch processes with the goal of ensuring launches are completed efficiently and successfully
Works across departments to improve and refine launch processes
Collaborates with IM team to maintain knowledge portal to ensure Sales and CSMs have access to most current launch processes
Remains up to date with LifeWorks processes and systems related to domestic and global client setup, product offering, reporting, invoicing, and account management
Attends internal training sessions to build knowledge of products & solutions, best practices, industry topics and trends

Minimum level of Education:

Bachelor Degree. List preferred program(s) Human Resources, Business – project management training is an asset

Experience:

Total 5+ years of experience

Minimum of 2-3 years of client service experience in a corporate setting. Preference for project management experience.

Là où la loi le permet, les employés doivent être entièrement vaccinés pour accéder à un bureau de TELUS Santé ou de LifeWorks, ou aux locaux des clients.

Les personnes handicapées qui ont besoin d’un accommodement durant le processus de candidature ou qui aimeraient obtenir l’offre d’emploi dans un autre format peuvent en faire la demande par courriel à l’adresse

talentacquisitiononboarding@lifeworks.com

En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.

By LifeWorks

LifeWorks is committed to the principles of employment equity. We respect, value, and encourage individuality and cultural diversity. Valuing employees is part of our core values and guiding principles. We support an Employee Referral Program th...

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INDUSTRY

Business Consulting

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Toronto, Canada

DATE POSTED

July 22, 2023