Job details

Inbound Customer Service Rep. (Remote) - Ken Garff Listening Center

C*The Ken Garff Listening Center* is a contact center that is currently looking for Remote Inbound Customer Service Representatives!

Listening Center is open from 6 AM to 7 PM Monday - Friday, 8 AM to 4:00 PM Saturdays—closed Sunday. Mountain Time

Upcom/ing potential start dates:

7/25
8/15
9/5

Shifts preferred:

8:00 AM - 4:30 PM Mountain Time
9:15 AM - 5:45 PM Mountain Time
10:30 AM - 7:00 PM Mountain Time

Here’s what you’ll be doing:

Answer inbound customer calls promptly and professionally.
Determine customer’s concerns and schedule the necessary appointment.
Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
Document and update customer records.
Establish and maintain great customer relationships.
Be a team player and uphold the Ken Garff’s standards of professionalism and integrity.
All calls are recorded and monitored for quality services

The Location

This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered. Currently, we are only accepting applications for remote work in the following states: Utah, Nevada, Colorado, Iowa, Texas, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed.

Network Requirements:

Hardwired Internet (Ethernet cable connection)
25 Mbps download speed minimum
10 Mbps upload speed minimum
40 ms latency maximum

Equipment Requirements:

Must provide your own equipment
Windows PC desktop with Intel i5 processor – 2430M at 2.40GHz or processor equivalent or better, 8GB of RAM available, and working webcam
Headset with microphone
Dual computer monitors
Smart Phone (brand irrelevant)
Apple computers not compatible/accepted

Qualifications:

Must meet network and equipment requirements
Positive, energetic, enthusiastic, and service oriented.
Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm
Excellent problem-solving and communication skills. (Written and verbal)
Previous customer service or call center experience a plus.
Must have a designated work space that is free of distraction with little to no background noise.
High School Diploma or equivalent
Must be 18 years or older and authorized to work in the U.S.
Bilingual in Spanish a PLUS!

Benefits for working at Ken Garff Listening Center:

Earn a college degree, no cost to you! Powered by Degrees@Work
Paid training—we care about your success.
Flexible schedule options
Real career growth at a nationwide automotive powerhouse
Competitive base pay
Paid Time Off
Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
401k with Company match
Optional Year-end bonus program
Employee discounts on Vehicle Purchase, Parts, Service and More!
Great people with a great culture

Job Type: Remote | Full-Time (35-40 hour work week)

Pay: Starting at $15.00 per hour

We are an Equal Opportunity Employer
((We Hear You))ustomer Service Representative - Inbound

Job Description

The Customer Service Representative will be responsible for providing outstanding service to our customers by responding to customer inquiries and complaints in a timely and accurate manner. The Customer Service Representative will be responsible for answering incoming calls, emails, and chats from customers.

Qualifications

Excellent customer service skills and phone etiquette.
Ability to multi-task in a fast-paced environment.
Ability to work well under pressure and with minimum supervision.
Knowledge of the Internet and computer applications.
Must be proficient in Microsoft Office (Word, Excel).
Excellent written and verbal communication skills.
Must have the ability to prioritize tasks based on importance and follow through until completed.
Must have the ability to work independently with little or no supervision.
Knowledge of Google Apps (Gmail, Sheets, Slides).
Bachelor's degree preferred but not required.

Benefits: Health, Dental, Vision, 401K, Life Insurance, Short-Term Disability, Long-Term Disability, Tuition Reimbursement, Life Insurance Supplement, Paid Vacation Time and Holidays.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits: