Inbound Customer Service Representative (Remote) - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking for Remote Inbound Customer Service Representatives!

Listening Center is open from 6 AM to 7 PM Monday - Friday, 8 AM to 4:00 PM Saturdays— closed Sunday . Mountain Time

Upcoming potential start dates:

9/5/2023
9/26/2023

10/17/2023

Shifts preferred:

• 8:45 AM - 5:15 PM Mountain Time
• 10:30 AM - 7:00 PM Mountain Time

Here’s what you’ll be doing:

• Answer inbound customer calls promptly and professionally.
• Determine customer’s concerns and schedule the necessary appointment.
• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
• Document and update customer records.
• Establish and maintain great customer relationships.
• Be a team player and uphold the Ken Garff’s standards of professionalism and integrity.
• All calls are recorded and monitored for quality services

The Location

This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered. Currently, we are only accepting applications for remote work in the following states: Utah, Nevada, Colorado, Iowa, Texas, Wyoming, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed.

Network Requirements:

• Hardwired Internet (Ethernet cable connection)
• 25 Mbps download speed minimum
• 10 Mbps upload speed minimum
• 40 ms latency maximum
  

Equipment Requirements:

• Must provide your own equipment
• Windows PC desktop or laptop with Intel i5 processor – 2430M at 2.40GHz or processor equivalent or better, 8GB of RAM available, and working webcam
• Headset with microphone
• Dual computer monitors
• Smart Phone (Any Manufacturer)
• Apple computers not compatible/accepted

Qualifications:

• Must meet network and equipment requirements
• Positive, energetic, enthusiastic, and service oriented.
• Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm
• Excellent problem-solving and communication skills. (Written and verbal)
• Previous customer service or call center experience a plus.
• Must have a designated work space that is free of distraction with little to no background noise.
• High School Diploma or equivalent
• Must be 18 years or older and authorized to work in the U.S.
• Bilingual in Spanish a PLUS!

Benefits for working at Ken Garff Listening Center:

• Earn a college degree, no cost to you! Powered by Degrees@Work
• Paid training—we care about your success.
• Flexible schedule options
• Real career growth at a nationwide automotive powerhouse
• Competitive base pay
• Paid Time Off
• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• 401k with Company match
• Optional Year-end bonus program
• Employee discounts on Vehicle Purchase, Parts, Service and More!
• Great people with a great culture

Job Type : Remote | Full-Time (35-40 hour work week)

Pay : Starting at $15.00 per hour

We are an Equal Opportunity Employer
((We Hear You))