Associate Consultant - ITSM
We at Inbox Business Technologies, are looking for an enthusiastic and detail-oriented Associate Consultant – ITSM to support the delivery of IT Service Management (ITSM) projects based on ITIL best practices. The candidate should possess a foundational understanding of ITSM concepts and have hands-on experience (even in a support role) in implementing or operating ITSM processes and tools. This role is ideal for individuals looking to build a consulting career in ITSM.
Job Description:
- Assist in the implementation and maintenance of ISO 20000-based IT Service Management Systems (ITSM) or ITIL framework.
- Support service maturity assessments, gap analyses, and process improvements.
- Help in documenting and maintaining ITSM policies, procedures, and processes (e.g., Incident, Problem, Change, and Service Level Management).
- Participate in internal audits and assist clients in preparing for external certification audits.
- Minimum Bachelor’s degree in IT, Information Security, Business Continuity, or a related field.
- Professional certifications such as ITIL Foundation, ISO 20000 Foundation, or equivalent (preferred but not mandatory).
- Experience: 1–2 years in ITSM or related roles.
- Basic understanding of ISO 20000, ITIL service management principles, and ITSM tools.
- Good communication and interpersonal skills.
- Strong documentation, report writing, and research skills.
Average salary estimate
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