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Server (PT, Am/Pm Shifts Available)

Server – Wait StaffIndependence Village AvonShift Information: 6am-2pm and 4pm-7pmPosition Summary:As a Server, you will perform a variety of food service functions and maintain clean and sanitary conditions of service area, facilities and equipment. You will take on a rewarding position with an innovative company where hard work pays off and advancement is always a possibility.Required Experience for Server:• Prior restaurant experience is preferred but not required.• Must be friendly, provide excellent customer service and consistently display an attitude, which fosters a teamwork environment.Primary Responsibilities for Server:• Serve meals in a professional manner, demonstrating a genuine concern to please residents and guests.• Follow safe food handling and sanitation practices.• Perform all side work and setup/breakdown duties as assigned.• Ensure that residents and guests receive high quality food in a timely fashion.• Maintain a positive attitude, demonstrate professional behavior, and practice good personal hygiene.• Wait on tables and assist other staff as needed.• Tactfully and professionally, handle resident concerns and complaints.• Follow all Dining Services Standards of service.General Working Conditions:This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires employee to effectively present information in one-on-one a small group situation with residents, guests, and other associates. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. Employee must be able to read, write, and speak fluent English. The noise level in the work environment is moderate. Occasional travel to different locations may be required.Connecting Seniors, Families and CommunitiesFor over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we’ve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day.Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.If you love serving others, and are looking for an opportunity to thrive, CommonSail Investment Group and our businesses is your destination.This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.Equal Opportunity EmployerClick on glassdoor to see our employee testimonials#IV2
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What You Should Know About Server (PT, Am/Pm Shifts Available), Independence Village

At Independence Village Avon, we’re thrilled to announce an opening for a Server position, with both AM and PM shifts available! If you have a passion for providing exceptional service and a desire to make a difference in the lives of seniors, this could be the perfect opportunity for you. As a Server, you’ll have the chance to showcase your friendly demeanor while serving delicious meals in a professional manner. However, this role is more than just delivering plates—it’s about creating genuine connections with both residents and guests, making sure they feel valued and cared for. We understand that a positive atmosphere contributes greatly to everyone’s happiness, so your contribution will be essential! You’ll also perform various tasks to maintain cleanliness and adhere to safe food handling practices. While we prefer some prior restaurant experience, we value your willingness to learn and grow in a supportive team environment. With us, you’ll not only earn a paycheck but also gain a rewarding experience where your hard work can lead to exciting career advancements. So, if you're ready to be part of a team that remembers that every moment matters, look no further—Independence Village Avon is waiting for your unique touch to enrich our dining experience!

Frequently Asked Questions (FAQs) for Server (PT, Am/Pm Shifts Available) Role at Independence Village
What are the primary responsibilities of a Server at Independence Village Avon?

As a Server at Independence Village Avon, your primary responsibilities will include serving meals in a professional manner, ensuring cleanliness of the service area, and maintaining a friendly attitude that fosters teamwork. You'll also be handling side work, managing setup and breakdown duties, and addressing any resident concerns or complaints in a tactful manner.

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What qualifications do I need to become a Server at Independence Village Avon?

To qualify for the Server position at Independence Village Avon, prior restaurant experience is preferred but not mandatory. Most importantly, you should possess excellent customer service skills, display a positive attitude, and be able to communicate effectively in fluent English. We’re looking for team players who are committed to enhancing the dining experience for our residents.

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What does the work environment look like for a Server at Independence Village Avon?

The work environment for a Server at Independence Village Avon is dynamic and engaging, requiring you to stand for extended periods while interacting with residents and guests. You'll be part of a motivated team, and it’s essential to exhibit professionalism and good personal hygiene. Noise levels can be moderate, and occasionally, you might need to lift items weighing up to 25 pounds.

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Are there flexible shift options for the Server position at Independence Village Avon?

Yes! Independence Village Avon offers flexible AM and PM shifts for its Server position, with shifts available from 6 am to 2 pm and 4 pm to 7 pm. This allows you to choose a schedule that fits your lifestyle while providing an exceptional dining experience for our residents.

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How does Independence Village Avon support career advancement for Servers?

Independence Village Avon is committed to fostering a culture where hard work doesn’t go unnoticed. We encourage our employees to grow within the company, offering possibilities for advancement based on performance and dedication. This supportive environment allows Servers to develop their skills and potentially move into leadership roles.

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Common Interview Questions for Server (PT, Am/Pm Shifts Available)
Can you describe a time when you provided excellent customer service as a Server?

Certainly! When answering this question, think of an instance where you went above and beyond for a customer. Describe the situation, what actions you took to meet their needs, and how it made a difference. Emphasizing how your efforts contributed to a memorable dining experience will highlight your customer service skills.

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How do you handle difficult customers or complaints?

Navigating difficult customers is part of being a Server. Discuss a specific strategy you employ, such as remaining calm, listening actively to their concerns, and finding a solution that satisfies them. Illustrating your ability to tackle challenges positively shows your professionalism and dedication.

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What do you think is essential for maintaining cleanliness and sanitation as a Server?

Maintaining cleanliness is crucial in any food service role. Highlight practices like regular hand washing, using clean utensils, and ensuring the dining area is tidy. Discuss how you prioritize these practices to guarantee a pleasant dining experience for residents.

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How would you ensure timely service for residents in a busy environment?

Timeliness in serving meals is key. Talk about your organizational skills, like prioritizing tasks and efficiently managing time during peak hours. Mention the importance of teamwork and communication with fellow staff to ensure a seamless dining experience.

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What personal qualities make you a great fit for the Server position at Independence Village Avon?

Think about qualities that align with the role and the company’s culture. Traits like empathy, patience, and a genuine passion for serving others will resonate well. Share specific instances showcasing these traits in your experience.

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How do you manage working under pressure during busy shifts?

Under pressure, it's important to stay focused. Elaborate on your stress management techniques, such as taking deep breaths, staying organized, and keeping a positive attitude. Share examples from past experiences that demonstrate your ability to thrive in a fast-paced environment.

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Why do you want to work as a Server at Independence Village Avon?

Your answer should reflect your passion for contributing to the lives of seniors. Discuss how you resonate with the company's mission to create exceptional experiences and why you believe your skills are a perfect match for the Server position.

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Can you work flexible hours, including weekends and holidays?

Be honest about your availability. If you can, emphasize your willingness to adapt your schedule to meet the needs of your team and residents. This willingness shows that you’re a team player and committed to service.

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What strategies do you use to remember orders from multiple tables?

Remembering orders can be challenging; share techniques you use like visualization, confirmation with guests, or jotting down notes quickly. This showcases your organizational skills and adaptability.

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How do you promote teamwork among your colleagues as a Server?

Talk about the importance of collaboration in the dining area. Mention specific team-building practices you engage in, like communication during busy shifts, helping teammates with their tasks, and fostering a positive work environment that encourages each other.

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December 9, 2024

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