Technical Account Manager

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is looking for a Technical Account Manager to join our Marketplace Operations Team. This is a crucial role spanning presales and post-sales support, sitting at the intersection of product, engineering, operations, sales and account management. This unique perspective creates an opportunity for our teams to influence our internal best practices and dive into new and unknown territories, which helps cascade learnings and best practices to the rest of the organization.

We are looking for a TAM to advance our best practices for integrating and monetizing Marketplace partners, including Data Partners, Agencies and Curation services. In this role, you will be responsible for working in a cross-functional team to build out and standardize best practices for integrating, working with partners, optimizing, improving performance, and setting benchmarks for the future development of this business arm.

Index Exchange is a global and fast-growing company with a strong traction on all ad formats in key markets. This is an exciting time to join Index as we continue to help shape the future of the programmatic marketplace.

If you have experience within video, working with the demand side, enjoy a fast-paced environment full of interesting challenges, and are looking for the opportunity to create innovative solutions to help some of the largest media owners and buyers, then this role is the right fit for you.

What We’re Looking For:

• Knowledgeable: Depth of knowledge of ad tech including publisher/intermediary business models, technical understanding of ad serving, server to server & header bidding integrations, media trading and how they use DSPs (Demand Side Platforms), OpenRTB specs, APIs and Omnichannel inventory.
• Communication: You will need to work cross-functionally with other Index Exchange Sales, Supply, Demand, Policy, and Product teams to implement operational strategies and feedback and document new processes to help improve the customer's experience.
• Collaborative: You will need to work cross-functionally with other Index Exchange Commercial and Product teams to implement operational strategies, provide feedback/insight/reports and document new processes to help improve the client experience.
• Results Driven: You thrive in an extremely fast-paced, demanding, and results-driven environment with a laser focus on delivering against Internal and external objectives.
• Project Management: Have experience in planning projects, working with big data analytics, unpacking complex problems, and finding solutions that will improve performance and efficiency. 

Here’s What You’ll Be Doing:

• Technical Account Manager will oversee the complete lifecycle of a Marketplace customer from technical validation precontract and support our sales team in technical pitches, including onboarding and integration project management, through to daily management, strategic planning and continue to find opportunities to grow the client’s business with Index Exchange.  
• Contributing to our strategic working groups by providing them with insight into opportunities to improve our current offerings.
• Regularly test and review customer integrations to ensure operational excellence and performance against key KPIs and benchmarks.
• Serve as a consultant to our most strategic marketplace partners and provide solutions to address their business challenges and objectives and identify opportunities.
• Developing a deep technical understanding of Index’s product offerings to participate in experimentation, release, development, and building of new features.
• Maintain knowledge of current industry trends, integration protocols, and technical specs and update document best practices accordingly.
• Define playbooks for internal and external teams to execute, integrate and migrate new and existing partners to new product offerings.
• Working with our developers to build new tools to improve operational efficiency and troubleshooting.
• Perform operational tasks, performance monitoring, escalated troubleshooting, and supporting customers to build on top of our APIs and utilize Salesforce to ensure tracking and all account information is consistently updated and maintained.
• Regional travel to connect with team members and clients will be expected.
• An escalation point of contact for our internal teams for technical issues, product-related questions, and implementation best practices.

Here's What You Need:

• 3+ years' experience working within Ad-Tech at an Ad Exchange, SSP, DSP, or related media and entertainment content owners (Film Studios, Broadcast Networks, Cable Networks, Affiliate Media), OTT content distributors (SVOD, AVOD, FAST apps), and/or CTV OEMs, or adserver/Mediation partners (Publica, Spring Serve, Freewheel) in a Senior Technical role.
• Advanced knowledge of Open RTB specifications and requirements related to “deals,” DSP / Adserver methodologies across all channels/formats.
• Ability to understand Rest API documentations and use related API services.
• Expert Knowledge of SQL, JSON, and experience querying complex datasets to view trends, identify anomalies, and diagnose root causes.
• Advanced problem solving, critical thinking, and analytical skills.
• Ability to learn and scrape KAFKA topics and parse Audit log data.
• Experience managing large projects with multiple cross-functional stakeholders in different global regions.
• Advanced presentation and communication skills.
• Ability to think creatively and outside the box.
• Strong attention to detail and professional work ethic.
• A proficiency for data-driven decision making.
• Ability to work in both collaborative and independent settings while remaining responsible, enthusiastic, proactive, and self-motivated.
• In-depth knowledge of the online advertising industry, including technology solutions, advertising/publisher and network business models, technical understanding of ad serving, media trading, RTB and/or related advertising technology. 

Nice to Have:

• Management experience
• Buy-side and campaign optimization knowledge
• Familiarity with Kafka and other data streaming technologies a plus
• Familiarity with BI (Business Intelligence) tools like Looker and Redash
• Highly motivated self-starter with a persuasive and success-driven personality
• Automation and scripting experience

The base salary for this role is $105,000 to $140,000 USD. The total compensation package may vary depending on job-related knowledge, skills and experience. ​​

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans for you and your dependents  
• Paid time off, health days, and personal obligation days plus flexible work schedules  
• Competitive retirement matching plans  
• Equity packages  
• Generous parental leave available to birthing, non-birthing, and adoptive parents  
• Annual well-being allowance plus fitness discounts and group wellness activities    
• Commuter benefits and discounts, where available  
• Employee assistance program  
• Mental health first aid program that provides an in-the-moment point of contact and reassurance  
• One day of volunteer time off per year and a donation-matching program  
• Bi-weekly town halls and regular community-led team events  
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here 

Notification

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. 

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index Everywhere, Index Anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be. 

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