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Credit Analyst - 6 Month Assignment

Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. 
We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. 

We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

Informa is seeking temporary support on our Credit and Collections team in New Hyde Park for the next 6 months. You will be the key point of contact between the BPO and the Informa local finance / commercial teams for all cash collection and debt management issues to ensure timely resolution of all issues and therefore help optimize cash collection. Responsibilities include:

  • Unapplied cash – Weekly turnaround of all assigned Unapplied Cash from BPO
  • A/R Collections
  • Events - Patrol events aging from BPO and follow up on Events that have collection risk with Business
  • Run Aged Debt Status for Events and report out to VP Finance Monthly  / Due by 30th
  • Attend events if necessary for onsite collections
  • OMS -  Weekly turnaround of Escalated OMS from BPO
  • Attend Monthly OMS meeting and report out on over 90 day OMS if applicable
  • Billing  - Liaise between local finance / commercial teams and BPO on queries regarding billing escalations and resolve in a timely manner
  • Identify customer non payment risk and advise credit stops in SOP Systems and Oracle
  • Attendee Revenue-Weekly reconciliation of each applicable event responsible for: Cash/Wires/Credit Cards/EV2 (hand off month end to applicable A2R Accountant)
  • Liaise with commercial teams on litigation / further collection activity
  • Liaise between commercial / local finance teams and BPO for credit control dispute and query resolution
  • Liaise with local finance / commercial teams to approve bad debt write offs and sales credits
  • Identify and recommend process improvement opportunities
  • Support the Escheatment process. Contact the customer, co-ordinate escalated queries between the commercial team and service provider and release payment
  • Liaise with the local finance and commercial teams during acquisition of new entities and assist in the integration process

Qualifications

  • 3+ years B2B Collections experience
  • Detailed credit management experience
  • Ability to meet deadlines in a multitasking environment
  • Dependable – takes responsibility for own actions and keeps commitments
  • Service driven and customer focused
  • Willingness to take on additional tasks when required
  • Excellent communication skills to work with clients and internal teams
  • Willingness to travel to events to collect payments in person
  • Excellent problem solving skills to resolve billing issues

Additional Information

The pay range for this position is $22-$28 / hour depending on experience.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

This post will expire on 12/20/2024

Average salary estimate

$52000 / YEARLY (est.)
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$45760K
$58240K

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What You Should Know About Credit Analyst - 6 Month Assignment, Informa Group Plc.

Are you ready to take on an exciting challenge as a Credit Analyst with Informa? Located at 1983 Marcus Ave in New Hyde Park, NY, this 6-month assignment offers a fantastic opportunity to make a real impact within our Credit and Collections team. In this role, you'll serve as the key point of contact between our BPO and finance teams, ensuring all cash collection and debt management issues are resolved quickly and efficiently. Your expertise in B2B collections will be crucial as you tackle tasks like managing unapplied cash, running aged debt status reports, and coordinating billing queries. Your day-to-day responsibilities will include not only monitoring aging accounts but also potentially attending events for onsite collections. Collaborating with our commercial teams to handle litigation and process improvements will be part of your journey too. At Informa, we pride ourselves on fostering a supportive and energetic work environment, and we’re excited to find someone who shares our commitment to customer service and teamwork. If you have over 3 years of credit management experience, excellent problem-solving abilities, and a can-do attitude, we encourage you to apply. You’ll be compensated fairly, with a pay range of $22-$28 per hour based on your experience. Join us at Informa to leverage your skills and grow as you contribute to a dynamic team making a true impact in the financial landscape!

Frequently Asked Questions (FAQs) for Credit Analyst - 6 Month Assignment Role at Informa Group Plc.
What are the responsibilities of a Credit Analyst at Informa?

As a Credit Analyst at Informa, your responsibilities will include managing unapplied cash, overseeing accounts receivable collections, running aged debt status reports, and liaising with local finance teams for billing escalations. You'll also analyze customer non-payment risks and assist in integrating new entities. This role requires an ability to meet deadlines and excellent communication skills to collaborate with both clients and internal teams.

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What qualifications are needed for the Credit Analyst position at Informa?

Informa requires candidates to have at least 3 years of B2B collections experience and detailed credit management expertise. The ideal candidate should be dependable, highly service-driven, and possess excellent problem-solving capabilities. Strong communication skills are essential to work effectively with both clients and internal stakeholders.

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What can I expect in terms of pay for the Credit Analyst role at Informa?

The pay range for the Credit Analyst position at Informa varies between $22 and $28 per hour, depending on your previous experience and qualifications. This competitive compensation reflects our commitment to rewarding our employees and creating an enjoyable work atmosphere.

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Will the Credit Analyst at Informa need to attend events in person?

Yes, the Credit Analyst at Informa may need to travel to events for onsite collections and other tasks if necessary. This hands-on approach helps facilitate direct interactions with clients, creating opportunities for quicker resolutions of financial matters.

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Is Informa committed to diversity and inclusion for the Credit Analyst role?

Absolutely! Informa champions diversity and inclusion, ensuring that all candidates are assessed based on relevant qualifications and merit. We welcome applications from individuals of all backgrounds and perspectives, fostering an inclusive environment for everyone.

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Common Interview Questions for Credit Analyst - 6 Month Assignment
Can you describe your experience with B2B collections as a Credit Analyst?

When answering this question, focus on specific examples from your past positions. Highlight the number of accounts you managed, methods you used to follow up on collections, and how you've successfully contributed to cash flow improvements. This will demonstrate your practical experience and effectiveness in the role.

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How do you handle difficult conversations with clients regarding overdue payments?

A great response would emphasize your communication skills and strategies for maintaining professionalism. Discuss how you approach such conversations with empathy and a problem-solving mindset, aiming to understand the client's situation while firmly seeking a resolution.

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What methods do you use to track aging accounts and collections?

Be prepared to mention any software or systems you've utilized for tracking collections, such as Oracle or other accounting tools. Emphasize how accurate tracking aids in prioritizing efforts and improving the efficiency of collections.

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How do you ensure effective communication between finance teams and BPO partners?

Share how you facilitate regular meetings, utilize clear reporting, and establish channels for open communication. You might also mention any specific tools or methodologies that have been helpful in maintaining strong relationships across teams.

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What steps do you take when identifying non-payment risks from clients?

Discuss how you analyze payment patterns, review credit histories, and assess the potential risk factors that could lead to non-payment. Explain the importance of proactive management in preventing issues before they escalate.

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Can you provide an example of a process improvement you recommended in a previous role?

Give an insightful example of a specific process you identified as needing improvement, what changes you proposed, and the result of those changes. This shows your initiative and ability to drive efficiency within collections.

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How do you prioritize your workload when managing multiple tasks in a deadline-driven environment?

Here, emphasize your organizational skills and methods for prioritizing tasks, such as creating lists or using project management tools. Stress your adaptability and ability to stay focused under pressure.

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What role does teamwork play in your approach as a Credit Analyst?

Highlight the importance of collaboration with finance and commercial teams. Explain how teamwork helps enhance communication, resolve disputes, and drive collection strategies effectively, impacting overall company performance.

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What challenges have you faced in collections, and how did you overcome them?

Detail specific challenges such as handling difficult clients or resolving billing discrepancies, and explain the strategies you employed to overcome them. This reflects your resilience and problem-solving capabilities.

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Why do you want to work as a Credit Analyst at Informa?

Express your enthusiasm for Informa’s vision and values. Discuss how the role aligns with your career goals and how your skills can contribute to the team. This shows your genuine interest in the company and role.

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Informa plc is a multinational publishing, business intelligence, and events group. The company was founded in 1998 and is headquartered in London, United Kingdom.

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DATE POSTED
December 13, 2024

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