Bilingual Customer Service Representative (IngramSpark)

Ingram Content Group (ICG) is hiring for a Bilingual Customer Service Representative to contribute to our IngramSpark team in LaVergne, TN, just outside Nashville. In this role, you will coordinate publisher relationships to increase sales and to provide accurate and timely accession of titles received from the publishers. You will be expected to make sound decisions on the account base as the situation warrants.

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales, and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley, and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• High school diploma or GED
• 1 year of customer/client services experience

Preferred Skills:

• Fluency in speaking Spanish
• Experience working with authors and independent publishers
• Experience working in complex environments with the ability to think critically
• De-escalation experience
• Social media experience

Key Responsibilities:

• Manages customer relationship interfacing with Pre-Media, Sales, Accounting, Shipping, and Production to communicate and resolve customer satisfaction issues.
• Coordinates receipt and internal processing of title materials from customers to Pre-Media and acts as liaison to communicate issues between LSI and publishers.
• Accurately tracks the progress of titles and provides status information to customer and/or management in a timely manner or as needed.
• Increases sales volume via clarification of special offerings to existing clients.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader?
  • Free card registration at the Nashville Public Library
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish