Operations Supervisor (Night Shift)

The Operations Supervisor at Ingram Content Group is responsible for overseeing the day-to-day operations of the assigned departments during the night shift. This includes supervising associates to ensure compliance with company policies, maximizing throughput, and maintaining quality standards. The role emphasizes safety, process improvement, and creating a positive team culture, which are core values at Ingram.

To qualify for the Operations Supervisor position at Ingram Content Group, candidates need a high school diploma or GED and at least two years of supervisory experience in a production or manufacturing environment. Preferred skills include experience in manufacturing operations, strong communication abilities, and a proven track record of fostering a positive team culture.

The Operations Supervisor at Ingram Content Group works the night shift on a Wednesday through Friday schedule from 7 PM to 7 AM, plus every other Saturday during the same hours. This unique schedule allows for long weekends while ensuring operational efficiency during night hours.

Ingram Content Group offers a competitive compensation package for the Operations Supervisor role, starting from the first day of employment. Benefits include comprehensive medical and prescription plans, vacation and sick days, 401K matching, tuition reimbursement, and opportunities for employee engagement with non-profits, among others.

Safety is a core value at Ingram Content Group, and the Operations Supervisor plays a crucial role in this aspect. The individual is responsible for overseeing training and education initiatives, as well as implementing accident prevention programs to ensure a safe working environment for all associates.

An Operations Supervisor at Ingram Content Group has significant opportunities for career growth. By demonstrating effective leadership, driving performance improvements, and engaging in continuous education, individuals can advance to higher management roles and contribute to operational strategies across the organization.

Operations Supervisors at Ingram Content Group utilize various tools and technologies, including voice and Radio Frequency (RF) technologies, to enhance operational efficiency and facilitate continuous improvement in processing and quality standards.

To ensure quality standards are met, I regularly conduct audits of individual productivity and quality, providing timely feedback to my team. Implementing consistent quality assurance practices in collaboration with the Quality Services team is essential, as well as fostering open communication among team members to address any challenges promptly.

Certainly! I once had to address a situation where an associate was consistently missing productivity targets. I scheduled a one-on-one meeting to understand their challenges and provided additional training and support. By setting clear expectations and maintaining regular check-ins, we improved their performance significantly.

Keeping the team motivated during night shifts involves creating a supportive and engaging work environment. I often organize team-building activities, recognize achievements publicly, and encourage feedback to ensure that everyone feels valued. Maintaining open lines of communication also helps address concerns swiftly.

I prioritize tasks by assessing urgency and impact on overall operations. I utilize a task matrix to categorize responsibilities and delegate effectively to associates based on their strengths. Regular check-ins help me adjust priorities as needed throughout the shift.

My approach to implementing process improvements involves gathering insights from team members to identify inefficiencies. I then analyze data to propose changes and arrange pilot tests to measure impact. Engaging the team in the improvement process ensures buy-in and a smoother transition.

Handling conflicts involves active listening and understanding the perspectives of each team member involved. I facilitate a calm discussion to encourage resolution and promote a collaborative environment. If necessary, I might implement mediation techniques to reach a positive outcome.

I track performance metrics through automated reporting tools and real-time dashboards. Setting clear KPIs at the start of each shift helps monitor progress, and I review these metrics regularly with the team to discuss areas for improvement and celebrate successes.

I employ a participative leadership style, encouraging team members to contribute ideas and solutions. By fostering an environment of trust and collaboration, I empower my associates to take ownership of their tasks, leading to higher engagement and job satisfaction.

To ensure safety protocols are followed, I conduct regular safety training sessions and perform on-the-spot assessments. Encouraging a culture of communication where associates feel comfortable reporting hazards is crucial, as is leading by example in adhering to all safety practices.

Communication is vital as an Operations Supervisor; it ensures that associates are informed about expectations and company policies. I maintain open channels for feedback and updates, enabling quick responses to issues. Effective communication fosters a transparent, collaborative environment, helping us achieve operational goals.