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Operations Team Lead (B shift)

Job Description

Ingram Content Group (ICG) is hiring for Operations Team Leads to contribute to our Operations team in Chambersburg, PA.  An Operations Team Lead supports all operational and administrative activities required to run an operating department of major production environment.  Serves as the lead person overseeing department or activity workflow.  Acts as in leadership capacity in absence of the Supervisor.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and warehouse facilities function at maximum efficiency.  Safety is a core value in our distribution environment.  We emphasize this through training, education and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule:

  • B shift – Thursday, Friday, Saturday and every other Wednesday (7AM to 7PM)

Required Qualifications:

  • HS Diploma or equivalent
  • 1-year experience with PC based applications
  • 1 year work experience in a warehouse operations environment
  • 6 months' work experience which includes walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard.

Key Responsibilities:

  • Trains and develops hourly associates.
  • Acts as the department contact for all production systems issues and questions.
  • Provides direction and leadership to associates.
  • Identifies, communicates, and ensures all quality and productivity standards are met within the department.
  • Research issues, problems, or concerns and recommends solutions.
  • Meets customer requests, deadlines, commitments, and quality standards in a timely manner.
  • Plans and coordinates work activities, overseeing hourly associates to ensure efficient completion of tasks.
  • Coordinates with other departments on workflow activities.
  • Assist in administering policy and payroll activities.
  • This list is not exhaustive.

Hiring Hourly Range: $22.82/hr.+, to commensurate with experience

Additional Information

Perks/Benefits:

  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • 10 vacation days & 10 sick days accrued annually and 3 personal days
    • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Encouraged continued education with our tuition reimbursement program
  • Financial and in-kind opportunities to engage with non-profits in your community
    • Company match program for United Way donations
    • Volunteer opportunities and in-kind drives for non-profits throughout the year
  • Convenient location

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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Average salary estimate

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$47377K
$52494K

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What You Should Know About Operations Team Lead (B shift), Ingram Content Group

Ingram Content Group is excited to announce an opportunity for an Operations Team Lead on the B shift to join our dynamic team in Chambersburg, PA. As an Operations Team Lead, you'll play a pivotal role in overseeing our operational flow and driving efficiency within a major production environment. You’ll be the go-to person for supervising the daily activities that keep our distribution centers running smoothly. With a focus on safety and process improvement, you’ll facilitate a collaborative atmosphere where everyone can thrive. We believe in the power of innovation; therefore, we utilize the latest technologies, like voice and RF systems, to enhance our productivity. You'll be responsible for training and developing our hourly associates, providing direction to ensure that all quality and productivity standards are met. Not only will you coordinate with other departments to streamline workflows, but you also get to engage in decision-making processes that impact the entire team. If you have a passion for excellence and a desire to ensure the world can read with ease, we would love to have you join our team at Ingram Content Group. The position offers a competitive hourly wage starting at $22.82/hr, along with a comprehensive benefits package from day one, including medical coverage, paid time off, and educational assistance. Come be part of a customer-centric team where collaboration and innovation thrive - we can't wait to meet you!

Frequently Asked Questions (FAQs) for Operations Team Lead (B shift) Role at Ingram Content Group
What are the responsibilities of an Operations Team Lead at Ingram Content Group?

As an Operations Team Lead at Ingram Content Group, you’ll be responsible for overseeing workflow within the department, ensuring that all operational activities are executed smoothly and efficiently. You'll train and develop hourly associates, act as the point person for production system issues, and ensure that quality and productivity standards are met. You will also oversee work activities, coordinate with other departments, and assist in policy and payroll processes.

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What qualifications do I need to become an Operations Team Lead at Ingram Content Group?

To qualify for the Operations Team Lead position at Ingram Content Group, you need a high school diploma or equivalent. Additionally, at least one year of experience in a warehouse operations environment and a year of work with PC-based applications are required. The role also requires physical capability for various tasks, which includes walking, lifting, and other activities integral to a functional warehouse environment.

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What are the working hours for the Operations Team Lead at Ingram Content Group?

The Operations Team Lead position at Ingram Content Group operates on a B shift schedule which includes Thursday, Friday, Saturday, and every other Wednesday from 7 AM to 7 PM. This schedule provides a unique work-life balance for those who prefer a non-standard work week.

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What benefits can I expect as an Operations Team Lead at Ingram Content Group?

As an Operations Team Lead at Ingram Content Group, you will receive a highly competitive compensation package that includes a robust benefits plan starting on the first day of employment. Benefits include medical and vision plans, dental coverage, 10 vacation days, a 401K match, and opportunities for continued education through a tuition reimbursement program. You will also enjoy volunteer opportunities and community engagement programs, making your contribution impactful beyond the workplace.

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How does Ingram Content Group support employee development for the Operations Team Lead position?

Ingram Content Group places a strong emphasis on employee development. As an Operations Team Lead, you will receive training not only for your immediate responsibilities but also for your professional growth. We believe in continuous improvement and support our employees in pursuing further education and skills enhancement through our tuition reimbursement program. Our collaborative culture also allows for learning through teamwork and leadership engagement.

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Common Interview Questions for Operations Team Lead (B shift)
Can you provide an example of how you have led a team to improve operational efficiency?

In your response, emphasize specific methodologies you’ve applied, such as Lean or Six Sigma. Describe a situation where you identified inefficiencies and implemented solutions that resulted in measurable improvements in productivity or quality. Highlight your leadership approach and how you motivated your team through the change.

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How do you handle conflicts within a team while overseeing operations?

For this question, discuss your conflict resolution skills. Mention that open communication is key, and provide an example where you successfully mediated a disagreement. Highlight your approach to fostering a collaborative environment and ensuring that team goals are prioritized.

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What strategies do you use for training and developing your team members?

You could answer by mentioning that effective training requires understanding individual learning styles. Discuss creating individualized development plans, leveraging on-the-job training, and encouraging peer mentorship. Highlight any specific training programs you have implemented that led to improved performance.

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How do you prioritize tasks and ensure deadlines are met in a busy operational environment?

Explain your organizational skills by discussing methods such as utilizing task management tools, setting clear weekly goals, and regular check-ins with your team. Provide an example where your prioritization resulted in successful completion of a project under tight deadlines.

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What role does safety play in operations management for you?

It's important to underscore that safety is non-negotiable. Explain how you promote safety practices by creating a culture where safety protocols are valued. Provide an example of implementing safety training programs or initiatives that effectively reduced incidents in your previous roles.

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What is your experience with data analysis and improvement strategies in warehouse operations?

Discuss your familiarity with data analytics tools and performance metrics. Give an example of how you've analyzed data to uncover trends or issues and implemented improvement strategies based on your findings, showcasing how it impacted operational efficiency.

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How do you ensure quality standards are consistently met in your team?

Detail your approach to quality assurance, which might include regular audits, checklists, or feedback loops with team members. Provide examples of proactive steps you've taken to ensure quality, such as implementing training sessions focused on critical quality standards.

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Can you describe a time when you had to adapt to a significant change in operations?

This is a great opportunity to showcase your flexibility. Describe a specific scenario where you successfully adapted to a change in operational processes, how you led your team through this transition, and the positive outcomes that resulted from your adaptability.

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What motivates you to perform well in an operations team lead role?

Your answer should reflect passion for leadership and team dynamics. Discuss how team success, achieving goals, and contributing to a larger mission like enhancing reading access motivate you. Emphasize your commitment to fostering a positive team environment.

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How do you communicate expectations to your team effectively?

Highlight your communication style and methods. Discuss how you set clear expectations through team meetings, written documentation, and continuous feedback. Share an example of how effective communication led to better team performance or morale.

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DATE POSTED
March 23, 2025

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