IT Operations & Compliance Manager

Hello 👋

We’re looking for an enthusiastic IT Manager or Senior Lead to join our growing SaaS scale-up! In this exciting role, you’ll oversee our internal IT infrastructure, drive technology improvements, and ensure compliance. This is a unique opportunity to combine some hands-on IT management with high-level strategy in a dynamic environment. Join us and be a pivotal part of our tech journey. Among others, you’ll be working with our IT partner who will provide hands-on and strategic support, our security partner, and our Privacy officer.

About InnoCraft and Matomo 📊

At InnoCraft, we offer analytics products and SaaS to enable our users to grow their business. We believe in openness, privacy and 100% data ownership. Our mission is to liberate analytics, and we are passionate about measuring for success. That’s why we created Matomo Analytics, the leading open-source analytics platform used on more than 1 million websites and apps in over 150 countries, available in more than 50 languages. The Matomo platform collects, stores and processes a lot of information: billions of data points each month. We create intuitive, simple and beautiful reports that delight our users.

We are a fully remote and our community is worldwide with a strong core in New Zealand, Europe and Canada!

At Matomo we are committed to:

-   Innovative Work Culture: Matomo fosters a culture of innovation and continuous learning, encouraging employees to explore new ideas and technologies to stay ahead in the analytics industry.

-   Global Team: Matomo's diverse and inclusive team spans across the globe, offering a rich, multicultural work environment and the opportunity to collaborate with talented professionals from different backgrounds.

-   Flexible Work Environment: With a strong emphasis on work-life balance, Matomo provides flexible working hours and remote work options, allowing employees to achieve a healthy balance between their personal and professional lives.

Roles and Responsibilities 🚀

-   Develop and maintain the Information Systems Strategic Plan (ISSP).

-   Develop, review and enforce IT policies.

-   Ensure robust data protection, regulatory compliance and cybersecurity.

-   Develop & test business continuity and disaster recovery plan.

-   Oversee IT budget and maintain vendor relationships.

-   Drive technology transformation.

-   Evaluate, select, and configure new tools.

-   Oversee & manage hands-on internal IT infrastructure such as GitHub and Atlassian.

-   Manage relationships with our Technology IT Partner and our Security Partner, overseeing their hands-on work and their strategic IT services.

-   Identify and recommend relevant IT training programs for staff.

-   Develop monthly reports.

Minimum qualifications 🤓

-   Bachelor's in computer science, IT, or related field

-   Relevant certifications (CISSP, CISM, ITIL, etc.) are highly valuable

-   3+ years' experience in a Senior IT role AND 3+ years' experience in a Hands-on IT role

-   Skills in identifying and mitigating cybersecurity and operational risks.

-   Expertise in creating and enforcing IT policies and processes to ensure security, compliance, and operational efficiency

-   Experience creating and maintaining detailed documentation

-   Ideally experience in hiring, mentoring, and leading an IT team

-   Ideally experience leading IT transformations and adapting to growth

-   Willingness to provide direct support for IT infrastructure (e.g., hardware/software, MS 365 management) when needed

Professional Competencies 🧠

-   Strong communication skills

-   Strategic thinking

-   Proactive and Forward-Thinking

-   Leadership and Team Collaboration

-   Business acumen

-   Strong decision-making abilities

-   Effective at aligning internal teams and external vendors

About you ✨

-   Problem-solving mindset

-   Ownership and accountability

-   Adaptable

-   Self-motivated

-   Attention to detail

-   Diplomatic communication style

-   Assertive when required

-   Stays curious and up to date with changing technologies

Key relationships 🤝

-   IT security partner (vCISO and vITSM) as a peer

-   Legal/Privacy officer as a peer

-   IT technology partner (vCIO and vITSM)

-   Eg Xebia as a partner from a “data” perspective for building data warehouse if required

-   COO (their direct report)

Benefits 💪

-   Remote work (save many hours on commute, and save money)

-   Co-working space paid for and/or work from home

-   All home office equipment paid for (laptop, desk, chair, standing desk, lights, etc.)

-   Flexible hours

-   25 days of paid holidays per year plus your national public holidays

-   Sick leave

-   Health Insurance: Your Well-being, Our Priority

-   A huge “playground” to grow your skill set

-   Volunteering Day: Empower Your Impact

-   Bereavement Leave for Pets: Compassion Beyond Boundaries

-   Training Opportunities

-   Mental Health Support Services

Location 🌎

-   100% Remote work position

-  Must be Located in New Zealand

Diversity and Inclusion 🤗

InnoCraft celebrates the things that make you, you! We are an inclusive employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status or disability. We actively seek diversity in our workplace and embrace individuals with unique backgrounds, perspectives, and abilities!

Come join our growing team that’s helping ensure a safer, more privacy-focused web/internet!

#LI-Remote