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Infrastructure Administrator

Why GLS?


Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 


People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 


Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!


Benefits: GLS offers the below great benefits for your amazing work!

o   Competitive base pay and performance bonuses, dependent on role

o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o   401K with employer match and 100% immediate vesting

o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o   Paid Volunteer Time Off (VTO) Annually

o   Tuition Reimbursement

o   Parental Leave

o   Business casual work environment


***This posting is to enter our campus recruiting and entry-level process for position offers being made for December 2024***


What does it mean to be an Infrastructure Administrator at GLS?

As an Infrastructure Administrator, you will be responsible for the configuration, implementation, and monitoring of all desktop systems and client management systems. This position will be responsible for administrative functions within Microsoft Office 365, as well as ensuring that the GLS network infrastructure is monitored at all points and running at optimal performance.


How will you drive value within the organization as an Infrastructure Administrator?
  • Support and manage Microsoft technologies including Kace, Windows Active Directory, Group Policy, Azure & Office365, and other systems
  • Provide second level support and administration of Microsoft services such as SharePoint, Exchange, Teams, and Flow
  • Collaborate with security team members to ensure company client systems are properly protected and monitored against cyber threats
  • Support and manage local switches and wireless access points
  • Maintain inventory documentation of all company client devices
  • Maintain documentation for all client software licensing
  • Coordinate with software and hardware vendors on purchasing and shipping logistics of equipment


What should you already know to be successful as an Infrastructure Administrator?
  • A minimum of a bachelor’s degree in Computer Science, Information Technology, or related technical field of study is required
  • Excellent problem-solving skills and ability to analyze complex situations to identify root causes and implement effective solutions
  • Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness.
  • Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, and interact at all levels within the organization.


Employment Requirements:
  • Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
  • Remain in a stationary position up to 100% of the workday
  • Constantly operate a computer and other standard office equipment
  • Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
  • The position may require minimal travel, up to 2 weeks per year
  • This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are between the hours of Monday through Friday, 8:00am-6:00pm. Typical schedule is 8am-5pm or 9am-6pm with required availability through 11pm for escalation services as needed.
  • This position will participate in an on-call rotation
  • Regular, predictable attendance is required, including more than 40 hours as business demands dictate
  • Evening and weekend work may be required as job duties demand


2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities


 

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA) 

Equal Employment Opportunity (EEO) 

Employee Polygraph Protection Act (EPPA) 

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Infrastructure Administrator, Global Lending Services

At GLS, we're on the lookout for a talented Infrastructure Administrator to join our dynamic team in Greenville, South Carolina! If you’re someone who thrives on ensuring the smooth operation and optimal performance of desktop systems and client management, then this role could be perfect for you. As an Infrastructure Administrator, you will be at the heart of our technology, taking charge of the day-to-day management of Microsoft systems—think Office 365, Azure, and Kace! Your expert touch will ensure that everything runs seamlessly while also collaborating closely with our security team to safeguard our infrastructure against cyber threats. GLS has built a thriving culture of over 1,000 employees who care deeply about their work and community, making it a fantastic place to advance your career. We offer incredible benefits, including competitive pay, health insurance, 401K with employer match, and generous PTO. Plus, you'll be part of a fast-growing company recognized by Inc 5000. If you’re ready to elevate your career in IT while contributing to meaningful work, joining our team as an Infrastructure Administrator could be your next big step!

Frequently Asked Questions (FAQs) for Infrastructure Administrator Role at Global Lending Services
What are the primary responsibilities of an Infrastructure Administrator at GLS?

As an Infrastructure Administrator at GLS, your primary responsibilities include configuring, implementing, and monitoring desktop systems and client management systems. You'll support Microsoft technologies such as Windows Active Directory and Office 365 while ensuring the security and efficiency of our network infrastructure.

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What qualifications are needed for the Infrastructure Administrator position at GLS?

To be successful as an Infrastructure Administrator at GLS, you’ll need a bachelor’s degree in Computer Science, Information Technology, or a related field. Additionally, stellar problem-solving skills and the ability to manage complex situations are essential for this role.

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How does GLS support career advancement for Infrastructure Administrators?

GLS is committed to the growth of its employees, including Infrastructure Administrators. We offer various development programs, tuition reimbursement, and opportunities to take on new challenges within our fast-growing company recognized by Inc 5000.

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What can I expect from the work environment as an Infrastructure Administrator at GLS?

As an Infrastructure Administrator at GLS, you can expect a collaborative and caring work environment. Our culture prioritizes innovation and work-life balance, offering flexibility in working hours and a business casual dress code.

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What type of support will I provide as an Infrastructure Administrator at GLS?

You'll provide second level support for Microsoft services such as SharePoint, Exchange, and Teams. Additionally, you'll be responsible for maintaining documentation and coordinating with vendors to ensure that all client systems are operating at peak performance.

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Common Interview Questions for Infrastructure Administrator
Can you describe your experience with Microsoft Office 365 as an Infrastructure Administrator?

When answering this question, provide specific examples of projects or tasks you've handled that involved Office 365. Explain how you managed migrations, user permissions, and troubleshooting issues to demonstrate your proficiency.

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What strategies do you use to monitor network performance as an Infrastructure Administrator?

Discuss the tools and techniques you utilize to monitor network performance, such as setting up alerts for downtime and utilizing dashboards for real-time data. Mention how you analyze data to foresee potential issues.

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How do you handle security threats in the infrastructure environment?

Explain your experience with proactive security measures, such as firewalls and other protective software, as well as your approach to responding to threats when they arise, including incident response protocols.

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Describe a time you solved a complex technical issue.

Be prepared to share a specific situation where you applied your problem-solving skills. Detail the steps you took, the challenges faced, and the results achieved to highlight your analytical abilities.

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What is your approach to documenting systems and processes?

Talk about the importance of documentation in IT and how it helps with troubleshooting and onboarding. Provide examples of how you maintain up-to-date documentation effectively.

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How do you prioritize competing tasks in a busy IT environment?

Discuss how you assess urgency and importance in your workload. Talk about tools and strategies you use to manage multiple tasks efficiently, ensuring all vital areas are covered.

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What experience do you have with network hardware such as switches and access points?

Detail your hands-on experience with local switches and wireless access points, including installation, configuration, and troubleshooting. Clearly explain any best practices you follow.

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How would you ensure compliance with software licensing?

Talk about your understanding of software licensing agreements and how you keep track of licensing through documentation and inventory management to ensure compliance across the organization.

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How do you stay updated with the latest in infrastructure technology?

Describe the various channels you use to keep your knowledge current, such as online courses, industry publications, and networking with other IT professionals, to emphasize your commitment to continuous learning.

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What role does teamwork play in your effectiveness as an Infrastructure Administrator?

Share your perspective on collaboration within IT and how working with cross-functional teams enhances problem-solving and project success. Provide an example of a successful team initiative.

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Full-time, on-site
DATE POSTED
January 3, 2025

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